What the ****?
So, of course my local dealership says they are scared to do the warranty work because it can be overturned later by Ford, and then the dealership gets charged for the repair out of their pocket.
The tech agrees with me that the tuner is NOT RELATED to the engine carnage as it is a STOCK TUNE with just the DPF delete option selected.
He just said they were SCARED that they would approve the work, and then Ford would come back later and chargeback the repair.
He told me to call Ford's customer service / Dispute number to try to push this, as they would be glad to fix it if they had approval from higher ups at Ford.
I call Ford's # today, and was told "We stand behind the dealership, and it shows they have declined the warranty repair."
I explain this whole scenario, that Dealer says go to Ford, Ford says go to Dealer as a catch 22.
I ask for if I need to go through the dispute resolution process, or what my options are.
She says "We do not have any dispute resolution procedure. We just go by what the dealer says".
I have to repeat to her where I am reading not only on Ford enthusiast forums that reference this "Dispute Resolution Board" - but warranty cases that made it into courts - where Ford's argument was "Well this customer did not use our DRB arbitration as we requested before taking this into court, so we want it dismissed"
Suddenly I get a "Well if you would like to go that route, I can mail you the forms to your address we have on file here" - as if they magically appeared. (WTF was that?!?!)
I call local dealer back to tell them about the Dealer - Ford - Dealer - Ford circle and ask if Ford says they will stand behind what the dealer says, can I just get you guys to fix it?
He tells me they have to push for this with their regional guy and can get ahold of him Tuesday and give me a call back.
So far I have:
- Dealer lied twice about the warranty available
- Dealer told me to bring it in with the tuner because warranty is expired
- Dealer tells me they can't authorize warranty work because I have a tuner
- Dealer says they can fix it but are worried Ford will deny payment later
- Ford CS says they go by what dealer says
- Ford CS tries to pretend they don't have a dispute resolution process
I get that the dealership is scared they'd be out of pocket and I don't expect any dealership to have to pay - but this is ridiculous.
I definitely have a feeling this will be going all the way to court and the Magnusson-Moss Warranty Act.