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Old 07-15-2010, 12:35 PM
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Radiator Warranty

I recently purchased a 2008 F 250 after selling my Dodge 3500. My truck has 72K miles and the radiator started leaking. I carried it to the dealership and found out this has been an ongoing problem with these radiators. However I was denied any type of warranty and/or assistance in the replacement of the radiator. I have contacted Ford customer service but no help there. I'm out $1400.00, for a defective part that should be under a factory warranty recall. If a problem is large enough that a TSB is written, it should be warranty. Anyone have any avenue of ideas how I can recoup my money?
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Old 07-15-2010, 12:37 PM
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go back to the dealer you bought the truck from and talk to them about it. otherwise welcome to the pay to play crowd
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Old 07-15-2010, 12:56 PM
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Originally Posted by purplehorn1977 View Post
go back to the dealer you bought the truck from and talk to them about it. otherwise welcome to the pay to play crowd
I'm going to be like the famed sailor, John Paul Jones, "I've only begun to fight!"
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Old 07-15-2010, 01:10 PM
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Originally Posted by milron View Post
I'm going to be like the famed sailor, John Paul Jones, "I've only begun to fight!"
Why is Ford fighting this. They know they have issues. Did you get denied at Level 1 customer care or Level 2? Level 1 denied me also but once it went to 2, it was made cleared to them the BS of this radiator and got fixed. Local service shop only can deny it unless Michigan gives them the green light, or so I was told.
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Old 07-15-2010, 01:18 PM
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Originally Posted by recycleman View Post
Why is Ford fighting this. They know they have issues. Did you get denied at Level 1 customer care or Level 2? Level 1 denied me also but once it went to 2, it was made cleared to them the BS of this radiator and got fixed. Local service shop only can deny it unless Michigan gives them the green light, or so I was told.
That's just it, after I fianlly got someone on the phone all I got was "someone will contact you in 3-5 days". Then I get a customer satisfaction survey, imagine that!
It seems as though I can't get to a high enough level of authority to plee my case. My next step is to escalate through the State Attorney Generals Office, BBB, and the NHTSA.
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Old 07-17-2010, 08:12 PM
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Originally Posted by purplehorn1977 View Post
go back to the dealer you bought the truck from and talk to them about it. otherwise welcome to the pay to play crowd
Pay to play? BS. He doesn't list any mods or up front reason for them to deny his warranty. They replaced my radiator 2 years ago with no questions as it was a recall. And for them to replace mine then, fine and dandy but now those ****suckers at ford won't replace my motor (no mods as well). It has not worked for me but go jump some serious *** with the service manager. It's a $1400 (recall job) radiator to them not a fkn $15,000 motor.
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Old 07-22-2010, 12:24 PM
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milron, any updates as to whether or not ford man'd up?
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Old 07-22-2010, 01:12 PM
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I would call FORD HQ, If not happy with their reply, Then I would go to the STATE complaint about the recall on the radiator
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