Originally Posted by recycleman
Why is Ford fighting this. They know they have issues. Did you get denied at Level 1 customer care or Level 2? Level 1 denied me also but once it went to 2, it was made cleared to them the BS of this radiator and got fixed. Local service shop only can deny it unless Michigan gives them the green light, or so I was told.
That's just it, after I fianlly got someone on the phone all I got was "someone will contact you in 3-5 days". Then I get a customer satisfaction survey, imagine that!
It seems as though I can't get to a high enough level of authority to plee my case. My next step is to escalate through the State Attorney Generals Office, BBB, and the NHTSA.