6.4 liter failure @ 6000 mi.
I have a new 2010 F-350 with 6.4 liter diesel with 6,200 miles that now is a
$50,000.00 piece of useless junk. With no warning, either from dashboard indicators or hints from the engine, the engine completely failed. Both pumps failed and the injectors are ruined. A screw broke off of the high pressure pump, sending metallic parts throughout the engine. The dealer tells me (after 3 weeks sitting in their shop) that Ford has denied any responsibility and offers no warranty, saying that I have contaminated the engine by introducing excessive water into the fuel. All fueling occurred at my business through our 10,000 gallon on-site tank. The fuel, both in the on-site tank and directly from my fuel tank has been laboratory tested and confirmed to be normal. Ford tells me that they sampled the fuel, finding over 60 times the allowable limit.
My argument with Ford has, and continues to be that: 1. I don't believe their fuel sampling, and 2. If the fuel was contaminated, why didn't I have a warning light, check engine light or something prior to total engine failure.
Their response is that the computer shows that the water sensor was tripped, although they cannot answer why no indicator lights or messages showed on the dash. When I asked about the lack of warning, their response is to say that that cannot be checked without the engine running. (you can bet that once the engine is replaced, before I get the vehicle back, the lights will be working)
The dealer is now saying they can help me out by replacing the engine for only $19,000.00. Great, huh!
If you have had any fuel contamination problems or similar failures, I would appreciate any comments. I've heard that this has been a reoccurring problem for Ford with this motor.
Ford says this is One Tough Truck - I say it's one expensive LEMON!!!!!!