1864 miles,103 hours, 1 week of ownership. '09 F350 6.4L Longbed Dually, Auto trans, 4X4,
EGR Failure, DPF Failure, MUTIPLE exaust system sensor failures, Possible CPU/ICU failure(TBD by dealership).
Dealership threatened to void engine and powertrain warranty because it was all preventable, in their eyes. Had a talk with GM of the dealership and basically won the argument on the fact that the truck has been consistantly doing this from day 1. Read on for the story of the week.
WOW, If I could shoot someone for their ignorance this Service Writer would have been neturalized.
FYI, I never told him that I used Starting Fluid to get it started. I explained to him the problem about the Cleaning Exaust Filter cycle and how it comes on several times a day. He asked what I usually did when it came on. I told him that I usually keep driving around town and take care of the things that I need to get done. I figured it was a informative courtesy and not a warning.
He told me that when it comes on I have to drive 30 miles at around 45mph and to not shut the truck off, and that I SHOULD BE LUCKY THAT HE DOESNT VOID MY WARRENTY RIGHT NOW FOR ADMITTING TO HIM THAT I DIDNT. This kinda shocked me. He said that everything thats is wrong with my truck is directly operator error and could have been easily corrected if I would have done things the way that the service manuel says to do so.
I asked him if it was normal for the Cleaning Exaust Filter announcement to come on 2-3 times a day, and to get 7-8 MPG constantly.He didnt immediatly answer my question but returned back to the factory reccomendation of the 30 miles at 45mph. I yelled "BULL****, this truck is a week old, under 2000 miles, barely over 100 hours and its been doing this since I took delivery last Friday, and ITS ALL MY FAULT!!!!"
Thats about the time the GM came over and asked what was going on, and the Service writer said tht its pulling the codes for the DPF, Several Exaust Sensors, EGR Valve and Radiator, ICM and CPU codes. He also said that I overheated the exaust system so badly that my actions "FORCED" the truck to shut off and self preserve itself to avoid any further damage.
I explained to the GM that the truck has done this since delivery a week ago and the kinda said it is most likely not my fault.
I told him that im not an idoit and that I have owned diesel trucks for well over a decade, and if I didn't notice something this wrong then why would I not still be out driving.
All I can say to summerize this is that DONT EVER GO TO SMITH FORD in Spanish Fork, Utah. Customer Service is not one of their strong points, including insulting my wife and saying "Thank the tree huggers for the reason your truck has problems and the way you drive it"..
Last edited by Bigdave196 : 08-03-2009 at 09:15 AM.
Reason: Found out what was wrong