Microsoft Sync Issues - Ford Powerstroke Diesel Forum

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post #1 of 8 Old 12-26-2011, 11:58 AM Thread Starter
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Exclamation Microsoft Sync Issues

I'm having issues with my Sync system. It doesn't recognize my phone anymore (won't pair/connect via Bluetooth) and the 'voice' button on the steering wheel doesn't work anymore. I press it, and nothing happens. Doesn't even make a sound or que a prompt. My iPod when connected with the USB cable no longer says accessory connected. All other audio controls and the media button on the steering wheel work. The dealership can't look at it for awhile because the electronics tech is backlogged and the whole Christmas/New Years timing isn't helping anything. Anybody have any advice or know anything I can try?

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post #2 of 8 Old 12-26-2011, 12:10 PM
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Go to this link, and login, or create an account. You can get updates for sync here. its all done Via a USB flash drive. that may work.

https://owner.ford.com/servlet/Conte.../Page/HomePage


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post #3 of 8 Old 12-26-2011, 12:42 PM Thread Starter
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Thanks for the site. Tried creating an account and it doesn't like my Canadian address. Went to syncmyride.com instead and I see that there is an update but it gives me a form to print off and give to the dealership to show that there's an update available and to get it installed by the dealership. Doesn't give me the option to download it on a USB flash drive and install it on my truck myself.

09 F350 CCSB SRW Cabela's.

Husky Weather Beaters
Putco Window Visors
Piaa Xtreme White 4k
Dura Flap SS Mud Flaps
Recon Smoked Mirror, Brake, Tails
Line-X
Bak Flip F1
BDS/Fox 2.0 Dual Steering Stabilizer
Fox 2.0 shocks
Good Year Duratracs
Firestone Air Bags
Air Horn
MiniMaxx/5" TBE
No Limit EGR Delete
Vision X Lights
2" Solstice Solo
8" Evo Prime
12" XMitter Low Pro Prime
4" Solstice Prime
20" Evo Prime Double Stack
12" XMitter Prime Ambers
Truck Bed Lights
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post #4 of 8 Old 12-28-2011, 03:10 PM Thread Starter
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Turns out the "Aux" button on the radio doesn't work and says no aux devices. Can't even get satellite radio. Truck's going in Monday.

09 F350 CCSB SRW Cabela's.

Husky Weather Beaters
Putco Window Visors
Piaa Xtreme White 4k
Dura Flap SS Mud Flaps
Recon Smoked Mirror, Brake, Tails
Line-X
Bak Flip F1
BDS/Fox 2.0 Dual Steering Stabilizer
Fox 2.0 shocks
Good Year Duratracs
Firestone Air Bags
Air Horn
MiniMaxx/5" TBE
No Limit EGR Delete
Vision X Lights
2" Solstice Solo
8" Evo Prime
12" XMitter Low Pro Prime
4" Solstice Prime
20" Evo Prime Double Stack
12" XMitter Prime Ambers
Truck Bed Lights
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post #5 of 8 Old 12-29-2011, 07:36 AM
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I just had the same problem on my 2009 F350. A friend of mine at a Ford dealership told me to pull the fuse for the SYNC system, it was fuse #40 on mine, and leave it out for 5 minutes. He said it may have gone into logic lock and needed to be reset. I did it, and it worked!
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post #6 of 8 Old 12-29-2011, 03:19 PM Thread Starter
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Thanks, I'll take a look and try this out. Any reason why Sync would go into logic lock? What is logic lock?

09 F350 CCSB SRW Cabela's.

Husky Weather Beaters
Putco Window Visors
Piaa Xtreme White 4k
Dura Flap SS Mud Flaps
Recon Smoked Mirror, Brake, Tails
Line-X
Bak Flip F1
BDS/Fox 2.0 Dual Steering Stabilizer
Fox 2.0 shocks
Good Year Duratracs
Firestone Air Bags
Air Horn
MiniMaxx/5" TBE
No Limit EGR Delete
Vision X Lights
2" Solstice Solo
8" Evo Prime
12" XMitter Low Pro Prime
4" Solstice Prime
20" Evo Prime Double Stack
12" XMitter Prime Ambers
Truck Bed Lights
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post #7 of 8 Old 12-29-2011, 05:27 PM
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From my understanding, logic lock is pretty much like when a computer just locks up. Remeber the control-alt-delete to restart your computer, well, that's what pulling that fuse is. I just picked up my '09 a couple of weeks ago and I noticed that pressing the phone button did nothing. Well, after pulling the fuse, which in effect resets the sync system, everything works great. I did a little research online about it, and it seems to be the universal fix for the phone buttons not responding. It's not just on SD's, it seems to happen on all models.
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post #8 of 8 Old 12-30-2011, 09:46 PM
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Seen em jam up and not respond a few times now. Also had it happen with the auto HVAC systems.

Simply disconnect the batteries for a couple minutes and reconnect.

Give it a shot!

1991 Ranger - 38" TSL's, 3 link, One tons, 5.38s on King air shocks....under construction.
1997 Ranger - reg cab flare side, 3.0L, M5OD-R1, 4x4, 31x10.50r15 MT's.
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