Compression Ignition Addict
Join Date: Apr 2012
Location: Asheville, NC
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This engine was sold to someone and installed at a shop that did not even put washers and o-rings in with the injectors when the engine was replaced. The truck was then sold and taken to another shop which figured that problem out but then diagnosed an oil leak where the block is split. We had two techs (myself included) travel down to inspect the problem only to find that the oil pan was bent and the pan gasket leaking. The truck was then taken to a third shop which diagnosed "a cracked head". After much discussion to determine that the mechanic went thru the proper steps to diagnose the problem, I personally took a head down to the shop (my 5 yr old grandson lives 1 mile from the shop so I was picking him up). After it was installed, they called to say the second head was also cracked. I took them another head and when I went back to pick up the old one, I personally inspected the injectors. Several injectors had combustion evidence running up them and I determined that the injectors were not seated properly. I determined that the first shop had installed the wrong injector hold downs in the engine which caused all of us to spend a lot of time and money that didn't need to be spent. I sent a complete set of 8 injector hold downs to the shop for installation [/B]at no charge even though I was well within my right to charge the retail price of $45. each!
Not only did we honor our warranty but we went out of our way to make sure that this customer was taken care of even though it was determined at the end that none of our workmanship or parts were defective.
It never ceases to amaze me that the people that you go out of you're way to help the most seem to be the ones who complain.
Last edited by AshevilleEngine.com; 10-30-2012 at 08:44 AM.