SCT CUSTOMER SERVICE SUCKS - Ford Powerstroke Diesel Forum
6.0L Performance Parts Discussion What has or has not worked for you?

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post #1 of 14 Old 02-18-2013, 08:19 AM Thread Starter
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SCT CUSTOMER SERVICE SUCKS

I have been trying to get ahold of them via phone and online chatting for 2 days im over this.

2006 FORD F-250
302,000 miles still running like she has 50,000
beat on everyday
EXTENDED CAB LONG BED
SINSTER EGR DELETE
HEAD STUDS
SCT WITH IDP TUNES
5 IN STRAIGHT PIPE EXHAUST
4 IN DOWN PIPE
6.4L BANJO BOLTS
BLUE SPRING UPGRADE
RCD 68mm S300 Turbo
RCD 205/200 sticks

own diesel shop in Sarasota

OFF ROAD DIESEL
1985 CATTLEMEN RD
SARASOTA FL 34232
JOSH 941-348-9221


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post #2 of 14 Old 02-18-2013, 08:25 AM
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Two days.....you know they're closed on Sundays right?

I've never had a problem with their tech department.

03 cclb dually,6.0,arp studs,bpd oil cooler,bpd 6 phase ficm,bpd water pump,bpd all aluminum cac,all aluminum radiator,amsoil bypass oil filter,ipr high flow coolant filter,egr delete,livewire ts tuned by Vivian & tony,php ficm tuner,dc power 300-spx,Detroit trutrac,6" dual side pipes,07 front end,custom front bumper,shaved badges,led button roof lights,08+ mirrors,12 tailgate,13 rear bumper,13 tail lights,dropped I beams,custom rear 4 link w/bags,k5la train horn,24" alcoa's.
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post #3 of 14 Old 02-18-2013, 08:37 AM
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me either they have helped me alot, great people to deal with
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post #4 of 14 Old 02-18-2013, 08:40 AM
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Ive dealt with sct on a few occasions, some for me and some for others, and I've had great success. Whats the problem you are trying to resolve?

06 f350: 8" ICON 2.5 resi's, ouo ala's, pmf track bar, dual stabilizers, custom 5" exhaust, 37" BFG km2's, 4.30s, 08 tailgate w/step, 08 tail lights, coolant filter, BPB oil cooler w/p 58v ficm and radiator, ARPs, 175cc, MTW s1 billet, ported intake, egr delete, onboard air and gearhead tunes
All the above just to haul the 900hp street mustang
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post #5 of 14 Old 02-18-2013, 08:42 AM
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It's a holiday day weekend! SCT has awesome customer service. Give them till Tuesday to return to work

JesseKFK
2007 F250 XLT CC 6.0 PowerStroke FX4 R.I.P. 3.6.16
Livewire TS LOoNeY
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BPD 58v FICM
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post #6 of 14 Old 02-18-2013, 08:45 AM
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Re: SCT CUSTOMER SERVICE SUCKS

Quote:
Originally Posted by powerstrokedieself250 View Post
I have been trying to get ahold of them via phone and online chatting for 2 days im over this.
Clinch your fists and stomp your feet some more.

For 2 days? That means you were trying to talk to them on SUNDAY and today which is a federal holiday. Get a calender.

2003 centennial edition f250 4x4 ccsb auto w/blackwater long block w/arp's, 4" exhaust, airaid intake, ODawg's manifold, itp's reg return, sap modified solenoid, DC power 185amp alt, motorcraft 850cca, Warn Hubs, RS 55w 6k hid's, harley headlights, bpd 58v 6 phase, bpd water pump, dieselsite coolant filter, elc coolant, php gryphon, Xcal2 w/unlimited tow, new hfcm, glowshift fuel psi gauge, icon level kit, 20" kmc hoss, 305/55 terra grapplers TOTALED
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post #7 of 14 Old 02-18-2013, 08:59 AM
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i have waited on hold for 2-3 hours sometimes. the tech support is great but customer service is chitty

WRECKED EM DAMN NEAR KILLED EM! 2005 f250 ccsb 4x4 Studded, 03 turbo w/billet wheel, AFE stage2, 5"diamond eye, BPD egr cooler & "NEW" external oil cooler, BPD 48v FICM, BPD water pump, BPD aluminum radiator, 6.4 banjo's, blue spring, HFCM e-z drain, riff raff boots, gearhead srl tune , PHP FICM tune, sct livewire 5015, updated stc, updated stand pipes & dummy plugs, updated oil feed & drain, Zerex ELC coolant, Pro Comp 6" lift, 325/70/17 Toyo open country at
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post #8 of 14 Old 02-18-2013, 09:05 AM
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Quote:
Originally Posted by DoubleDpsd View Post
Clinch your fists and stomp your feet some more.

For 2 days? That means you were trying to talk to them on SUNDAY and today which is a federal holiday. Get a calender.
BWAHAHAHAHAHA!!

John

2004 Harley Davidson F250 #1191 - 6.0 Powerstroke
Studded - Lots Of Bulletproof Diesel Parts
Swamps 58v FICM - KC Stage 2 Turbo
Ported Intake - S&B CAI

100,000 Miles

Live in Northern California? Stop in here and say hi
http://www.powerstroke.org/forum/wcs...rnia-chat.html
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post #9 of 14 Old 02-18-2013, 12:32 PM
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I bricked my xcal2 and they were very helpful and got it fixed for me for free. Are you acting like a whiney d-bag to them like you are to us?

04 F250 SC SB auto 4x4
5" Diamond Eye TB
High idle switch
Zoodad
EGR delete
Sinister coolant filter kit
Upgraded blue FPR spring
CCV Dump
Warn locking hubs
SCT with Looney

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post #10 of 14 Old 02-18-2013, 01:08 PM Thread Starter
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im not acting like a whiny girl, i forgot about today being a holiday, sorry guys, i just bought the sct and i have a surge when half to full throttle, never had it on my custom tuner (delta Force) on its most power level and i dont have it stock, i am running can tunes until this weekend, i talked to idp and they said it could be in the can tunes, also just updated my ficm and pcm stradegy. also i have only tryed the performance tune, i might hook up my ford wds on my lunch break tommorw and see whats going on,

2006 FORD F-250
302,000 miles still running like she has 50,000
beat on everyday
EXTENDED CAB LONG BED
SINSTER EGR DELETE
HEAD STUDS
SCT WITH IDP TUNES
5 IN STRAIGHT PIPE EXHAUST
4 IN DOWN PIPE
6.4L BANJO BOLTS
BLUE SPRING UPGRADE
RCD 68mm S300 Turbo
RCD 205/200 sticks

own diesel shop in Sarasota

OFF ROAD DIESEL
1985 CATTLEMEN RD
SARASOTA FL 34232
JOSH 941-348-9221


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