Join Date: Dec 2012
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My tuning NIGHTMARE!!
Bear with me...
Truck came with a Edge CS, but the monitor wasn't working. It was set on 3. Pulled it ,sent it back to Edge for repair. I was told the tune would be gone upon pulling the CS(by a friend).
Meantime I buy a SCT Livewire TS.. I install it. Works Great! Then I call Edge to see the status of my repair. Edge says it's on it way back to you. I confirm that the tune was removed upon unplugging it. WRONG! No big deal. People stack tuners all the time.....or is it "no big deal"?? Sct was then reset back to stock and unplugged.
Today I call Edge, they help me set the CS back to stock. I install, reset and unplug. Then I call SCT and explain what had happened. I suspected the SCT captured my Edge tune as being stock when i realized the Edge tune was still in my PCM. The tech tells me to run some tests with the Livewire...we do and all is well,"go ahead and tune, you're good to go".
As soon as I start the process of installing the Performance tune, my truck starts flipping out. The radio turns on at full bore, the dash lights all start blinking and making this annoying clicking, but the program installs. Truck was FUBAR at this point....4 hrs. on the phone and the final result is my PCM and brand new Livewire are on the way to Florida!
I am NOT in ANY way bashing either Edge or SCT!!! As a matter of fact, I was absolutely amazed at the time they both spent trying to assist me. I hope it's nothing major with my truck, but I won't have a problem buying either of the their products in the future. Both are top notch companies and seem to care about their customers.