Join Date: Oct 2012
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My very unproffesional experience with Asheville Engine Rebuilders
This company, Ashville Engine Rebuilders is by the far the most unproffesional experience I have ever heard of in my life! ( Still dealing with the frustration ). My family owns a 18 wheeler Truck and Trailer sales/parts Co., we have been in business for almost 32 yrs and in all the business we have done over the years we have stood behind our work and have had to take a loss on certain sales/service due to warranty issues ( like real business men do ). Ashville engine rebuilders doesn't have that same kind of work ethic and will not be man enough to stand behind their work!
Here is my situation that I have been dealing with for 5 months now! I'm about to explain my 6.0 situation with them and please be honest with me in your replies and advice.
Here it goes I ordered a rebuilt long block motor with the pistons bored out .20 for my 2006 F-250. When I recieved the motor I took it to a Ford certified Mechanic with 15+ yrs of experience and is very well known for his excellent motor work (He puts together and installs 6.0L on a daily basis). I discussed with the mechanic that I wanted this motor like new so we replaced all 8 brand new ford injectors, Turbo, Oil cooler, glow plugs basiclly everything new except the alternator, 12K is what I got in this motor deal. After building this long block back up with all new Ford parts and it was installed properly. When it came time to fire this high performance motor up it instantly Hydro-loc, turns out my new rebuilt motor was sent with a cracked head on it before it was even moved! (the crack in the head was so big that you could see it with your bare eye not to mention they did not send the injector hold down pedistals) Well instead of sending me another motor that didnt have a cracked head and that had not been hydro-loc they sent me another head, so the new head was installed again with Brand new OEM injectors. The truck ran fine for about 4 or 5 days then it all of a sudden it starts losing power and shoots out black smoke then died going down the interstate. Well I had it towed back to the mechanics place and paid the tow bill out of my pocket. Turns out the pistons had been scorched right were the crack in the previous head was. Ashville Engine claimed it was nothing to do with them and they wanted the injector tested and sure enough it came back perfect, so then they say its something electronic with the trucks fuel module. After having the injector put back in the mechanic ran a diagnostic on the truck and everything checked out fine. We sent Ashville Engine all the read outs showing the truck had no underlying problems, so they came up with some other excuses and what not ( very frustrating situation ). Well with nothing else to test my mechanic pulled the other head off and he realized they had sent a totally different head, the only differences in the heads is the Injector mounts which if not matched up with the rest caused the injectors to un torque which has now lead to 2 pistons being scorched! They are refusing to warranty the motor even though they know for sure they sent the wrong head to replace the original cracked one! I know im not in the wrong and Ashville knows they sent me the wrong head! Any advice or opinions would be greatly appreciated!