Hybrid Reviews - Page 65 - Ford Powerstroke Diesel Forum
6.0L Performance Parts Discussion What has or has not worked for you?

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  #641  
Old 11-19-2012, 05:58 AM
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"I bought in on the basis of excellent customer service and Matt was a big part of that..???? "

Is Matt no longer helping?
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  #642  
Old 11-19-2012, 06:06 AM
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Quote:
Originally Posted by cam1111 View Post
"I bought in on the basis of excellent customer service and Matt was a big part of that..???? "

Is Matt no longer helping?
good ???? he hasnt been heard from in a while.... I for one, miss his input, help and concern, we need him back!!!!!!!!! he was a big part of buying in to the MTW family!!!!!
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  #643  
Old 11-19-2012, 06:40 AM
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Quote:
Originally Posted by cam1111 View Post
"I bought in on the basis of excellent customer service and Matt was a big part of that..???? "

Is Matt no longer helping?
good ???? he hasnt been heard from in a while.... I for one, miss his input, help and concern, we need him back!!!!!!!!! he was a big part of buying in to the MTW family!!!!!
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  #644  
Old 11-19-2012, 07:06 AM
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I REALLY hope this isn't taken the wrong way, but if you have a working stock turbo and were having issues with your Hybrid turbo and Adrian came out with an update to help it that would be free to have done, then why wouldn't you just swap back to the stock turbo temporarily and send him your turbo to be updated?? I can tell you that that is how it would work with anyone else (if they didn't charge you for the update). Sh!t, even when a vehicle manufacturer has a recall on something, you still have to bring your vehicle to them if you want the recalled part fixed/replaced. In my opinion, just because a turbo manufacturer comes out with an update that helps/fixes a product of theirs and requires the customer to send the product back in for updating, doesn't mean that they aren't standing behind their product or taking care of the customer. I guess may be I just look at things a little differently.
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  #645  
Old 11-19-2012, 07:50 AM
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I shouldn't have to explain but her you go nate. most people send their bad turbo in.. I found a core and kept my good stock turbo. this is why I knew nothing was.wrong with my truck... I went above and beyond to prove every thing was fine. I could not get a straight answer whether or not the turbo had issues and a quick post from a random individual saying this runs great is not enough to sell me on the mod. here is Adrians opportunity to get a side by side but it is up to me to get him the exchange first. this is second rate customer service not top notch like was preached when I bought in. now it comes second to the next sell. funny you would bring up the auto market because you would make a heck of a used care salesman if you are not already. I have talked with Adrian and working on more options just letting my experience with MTW be known so thing can improve.
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  #646  
Old 11-19-2012, 08:27 AM
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Originally Posted by bondajb View Post
I shouldn't have to explain but her you go nate. most people send their bad turbo in.. I found a core and kept my good stock turbo. this is why I knew nothing was.wrong with my truck... I went above and beyond to prove every thing was fine. I could not get a straight answer whether or not the turbo had issues and a quick post from a random individual saying this runs great is not enough to sell me on the mod. here is Adrians opportunity to get a side by side but it is up to me to get him the exchange first. this is second rate customer service not top notch like was preached when I bought in. now it comes second to the next sell. funny you would bring up the auto market because you would make a heck of a used care salesman if you are not already. I have talked with Adrian and working on more options just letting my experience with MTW be known so thing can improve.
Nope not a used car salesman and I don't try to sell anyone on MTW turbos. If they want them based on the results people post then they buy them. If you feel that you received second rate customer service (again I'm not seeing anything done that proves this but everyone is entitled to their opinion) then simply return the turbo and I bet at this point Adrian would be willing to just refund you your money. Then this way you can go with someone who will give you better customer service and actually stand behind their products better and give you something that will meet your needs.
Also, I can't comment on whether or not Adrian even wants a side by side comparison of a 2nd Gen Hybrid and a 1st Gen Hybrid. I do see the value in that and I also FULLY agree that there would need to be more data provided than just the random posting of a 1st Gen Hybrid.
Again, I will close with that I will keep the opinion that asking a customer to return a product that they are dissatisfied with (and paying for the return shipping, which I know Adrian does) for either a refund or exchange for a new updated one IS COMPLETELY reasonable. Show me anyone else who is going to let you keep the product that you are dissatisfied with AND either refund you your money or give you a new updated one without requiring you to return the item, then I'll agree with you. I guess if I am a used carsalesman for saying that then that is what I am.
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  #647  
Old 11-19-2012, 08:41 AM
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I don't have a dog in this hunt, other than the fact that I had an original hybrid and now have the modded one and it DOES make a difference. But Aaron's posts does bring up a good question, where the heck has Matt been?? For the longest he was updating and posting everyday and I haven't seen a post from him in a while. Btw I know he just had a new born so I assume that's got him occupied?
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  #648  
Old 11-19-2012, 09:23 AM
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Quote:
Originally Posted by Dirty_Stroke View Post
I don't have a dog in this hunt, other than the fact that I had an original hybrid and now have the modded one and it DOES make a difference. But Aaron's posts does bring up a good question, where the heck has Matt been?? For the longest he was updating and posting everyday and I haven't seen a post from him in a while. Btw I know he just had a new born so I assume that's got him occupied?
I bet your right a newborn tends to change things up lol
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  #649  
Old 11-19-2012, 03:59 PM
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Quote:
Originally Posted by Dirty_Stroke View Post
I don't have a dog in this hunt, other than the fact that I had an original hybrid and now have the modded one and it DOES make a difference. But Aaron's posts does bring up a good question, where the heck has Matt been?? For the longest he was updating and posting everyday and I haven't seen a post from him in a while. Btw I know he just had a new born so I assume that's got him occupied?
Hey didn't you have a leaky exhaust manifold as well when you still had the first gen hybrid? Just asking because if you did and you fixed that I'd be interested to find out what kind of difference you saw with the leak fixed.
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  #650  
Old 11-19-2012, 04:04 PM
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I know that was directed towards dirty stroke but in my case every improvement I made sealing up exhaust and then wraping manifolds and uppipes made my top boost drop.
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