Originally Posted by bondajb
I shouldn't have to explain but her you go nate. most people send their bad turbo in.. I found a core and kept my good stock turbo. this is why I knew nothing was.wrong with my truck... I went above and beyond to prove every thing was fine. I could not get a straight answer whether or not the turbo had issues and a quick post from a random individual saying this runs great is not enough to sell me on the mod. here is Adrians opportunity to get a side by side but it is up to me to get him the exchange first. this is second rate customer service not top notch like was preached when I bought in. now it comes second to the next sell. funny you would bring up the auto market because you would make a heck of a used care salesman if you are not already. I have talked with Adrian and working on more options just letting my experience with MTW be known so thing can improve.
Nope not a used car salesman and I don't try to sell anyone on MTW turbos. If they want them based on the results people post then they buy them. If you feel that you received second rate customer service (again I'm not seeing anything done that proves this but everyone is entitled to their opinion) then simply return the turbo and I bet at this point Adrian would be willing to just refund you your money. Then this way you can go with someone who will give you better customer service and actually stand behind their products better and give you something that will meet your needs.
Also, I can't comment on whether or not Adrian even wants a side by side comparison of a 2nd Gen Hybrid and a 1st Gen Hybrid. I do see the value in that and I also FULLY agree that there would need to be more data provided than just the random posting of a 1st Gen Hybrid.
Again, I will close with that I will keep the opinion that asking a customer to return a product that they are dissatisfied with (and paying for the return shipping, which I know Adrian does) for either a refund or exchange for a new updated one IS COMPLETELY reasonable. Show me anyone else who is going to let you keep the product that you are dissatisfied with AND either refund you your money or give you a new updated one without requiring you to return the item, then I'll agree with you. I guess if I am a used carsalesman for saying that then that is what I am.