Powermax warrenty - Ford Powerstroke Diesel Forum
6.0L Performance Parts Discussion What has or has not worked for you?

User Tag List

Reply
 
LinkBack Thread Tools Display Modes
post #1 of 14 Old 12-21-2011, 01:06 PM Thread Starter
Compression Ignition Addict
 
BLKF250's Avatar
 
Join Date: Aug 2008
Posts: 420
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
Send a message via AIM to BLKF250
Powermax warrenty

purchased a power max turbo from PTP in june paid $1,199 wit a one year warrenty thought it was a good deal until i sent them my turbo the week of thanksgiving so 3 to 4 weeks ago because the turbo wasnt spooling right nor functioning properly after having there in house garrett rep look at it all i get back is something went through the turbo because the turbine wheel (exhaust side) has a chipped vane inside the wheel meaning from the outside everything looks normal they dont no what went threw it they just said something went threw it clearly nothing went threw the intake side and the truck has an air filter then you have your oil line that comes from the oil filter housing means the oil is filter by the filter itself and the oil screen before it gets to the turbo i believe only way something got in there is from the exhaust side of the truck or something internal broke inside the turbo which i have a feeling that might be it because the truck ran great when everything was working but when the turbo went out clearly its not going to run right . i even asked was the intake side ok they said yeah just that something went threw itanyways something went threw the turbo thats what ive been hearing for 3-4 weeks it took them a week and a half to 2 weeks just to tell me that everytime i call PTP speak to nate or eric all i get is we have heard nothing back if i new things would of been like this when i brought the turbo i would of never of purchased it sorry if this came off as a strong post i just want to see what other people think about this i use the truck for work its been down for nearly a month because garrett or PTP doesnt want to help out to tell me what wrong they just want to make a purchase iam very upset and as far as customer service goes i feel like iam getting treated like garage

2008 F350 4x4 Lariat CC SB 6.4 twin turbo diesel

Mods
Passenger side 3" MBRP intercooler pipe
S&B Cold air intake
CAT/DPF delete
SCT live wire IDP 5 tune package
EGR shut down
BLKF250 is offline  
Sponsored Links
Advertisement
 
post #2 of 14 Old 12-21-2011, 01:10 PM
Premium Member
 
Razorsedge's Avatar
 
Join Date: Oct 2010
Posts: 308
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thanks: 0
Thanked 3 Times in 2 Posts
Feedback Score: 0 reviews
Man! That was tough to read!


Hope it works out for you!

2005 F250 4x4 King Ranch 6.0
Two tone removed, Quad Captains, High idle mod
Edge Insight CS w/ EGT, fuel PSI, and turbo timer
4" turbo back straight pipe, Dieselsite coolant filter
BPD FICM, '03 turbo, IPR gen2 delete, Zerex ELC
Goodyear Duratracs, Tuned by Matt@Gearhead
Razorsedge is offline  
post #3 of 14 Old 12-21-2011, 01:32 PM
Compression Ignition Addict
 
LNS4x4's Avatar
 
Join Date: Apr 2010
Location: Lowell, MA
Posts: 349
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thanks: 1
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
Quote:
Originally Posted by Razorsedge View Post
Man! That was tough to read!


Hope it works out for you!
I got a headache and my eyes feel weird after that! To the OP who installed the turbo? If PTP isn't trying to help you out I would try contacting Garrett directly.


2005 6.0 PSD XLT SD FX4 CC LB

Engine:
SCT, SRL, Atlas 80, Arp's, Bulletproof Oil cooler w/ Cold weather package, All aluminum radiator, Bulletproof water pump, Sinister Full Delete, 4" Mbrp turbo-back, Banks Techni-Cooler, Banks intake, Edge insight CTS, Diesel site coolant filtration, CCV Mod.

Suspension:
2.5 Icon Leveling kit, 5" Icon rear block, Pure Performance adjustable trackbar, King shocks, PMF 3 link.
LNS4x4 is online now  
post #4 of 14 Old 12-21-2011, 01:46 PM Thread Starter
Compression Ignition Addict
 
BLKF250's Avatar
 
Join Date: Aug 2008
Posts: 420
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
Send a message via AIM to BLKF250
Quote:
Originally Posted by LNS4x4 View Post
I got a headache and my eyes feel weird after that! To the OP who installed the turbo? If PTP isn't trying to help you out I would try contacting Garrett directly.

i installed the turbo wit my buddy who ase cerf diesel mechanic who works up the street from me at ford we even followed the directions word for word that came wit the turbo we even let the truck run until it got to operating temp just like the directions i think we actually waiter a little longer....i sent and email to garrett and the funny thing is PTP found out i sent them an email and so did the garrett rep that didnt do anything besides the garrett rep sending the turbo to garrett head quarters in CA trust me LNS4x4 ive tried everything in my power that i can i have had it wit both companies ive spent a few thousand dollars with PTP ( it might not be that much to them but in my eyes having ur own business every penny counts) i think iam gonna take my money and go somewhere else

2008 F350 4x4 Lariat CC SB 6.4 twin turbo diesel

Mods
Passenger side 3" MBRP intercooler pipe
S&B Cold air intake
CAT/DPF delete
SCT live wire IDP 5 tune package
EGR shut down
BLKF250 is offline  
post #5 of 14 Old 12-21-2011, 01:50 PM
'Merica


 
thecaptin's Avatar
 
Join Date: Aug 2009
Location: Puyallup, WA
Posts: 2,132
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 1 reviews
I don't think the warranty provided covers damage caused by foreign objects. Sounds like there could be an underlying issue. Not so much the turbo's or ptp's fault, likely something came loose or maybe an egt probe was installed.

Sorry to hear about your misfortune, but it happens. Get over it and don't blame others.

Also, I know your frustrated, but long winded rants only do yourself a disservice; please use correct punctuation and spell check next time.

Thanks.

Jay
*04 Lariat CCLB 4x4
449RWHP 8/25/12 Montana
*08 Lariat CCLB 6spd 4x4
"Stock" 229RWHP DPF On
*L99 Lariat ECLB 4x4
305RWHP 6/20/13
*03 Ranger XLT 4x4
4.0 5spd Flatbed Wheeler



Troubleshooting a No-Start Condition

Quote:
Originally Posted by Galaxie View Post
(Government says)Whats good for you is good for all but not good for me. Just like Obamacare and everything else.
thecaptin is offline  
post #6 of 14 Old 12-21-2011, 02:04 PM
Don't you worry about it


 
strokinpower's Avatar
 
Join Date: Jan 2008
Location: North Carolina
Posts: 8,085
Mentioned: 3 Post(s)
Tagged: 0 Thread(s)
Quoted: 182 Post(s)
Thanks: 52
Thanked 223 Times in 206 Posts
Feedback Score: 1 reviews
IdidntseeanythingwrongwithwhathetypedIdontknowwhyi twashardforanyonetoread?
strokinpower is offline  
post #7 of 14 Old 12-21-2011, 02:13 PM
Compression Ignition Addict
 
DSTRBD's Avatar
 
Join Date: Mar 2008
Posts: 2,374
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thanks: 0
Thanked 4 Times in 4 Posts
Feedback Score: 0 reviews
We are terribly sorry for the issues you are having and we are doing everything we can to try and get you taken care of. According to the regional Garrett rep, something has damaged the turbine. When something like this happens, warranty is voided unless it is something caused by Garrett (this has never happened). Giving you the benefit of the doubt, we sent the turbo to Garrett to have them take a look and give us some more insight on what the problem is/was and what could have caused it. At this point, the turbo is out of our hands and we are at their mercy. I am not sure exactly what is taking so long with it, but believe me when I say we are in contact with them daily trying to get an answer. If this was an obvious Garret issue or PTP issue, we would send you a new turbo and take it up with them. As soon as we get an answer back from Garrett, you will be the first to know. Thanks for your patience in this matter.



ICON Vehicle Dynamics | S&B Intakes | MBRP Exhaust | American Force Wheels | Diamond Eye | AFE Intakes | Carli Suspension | Industrial Injection | Garrett Turbos | FASS | Method Wheels | Bilstein Shocks | Airdog | KMC Wheels | Spartan | RSouth Bend Clutch | SCT | Edge Products | ATS Diesel | Bullydog | BMF Wheels | AMP Research | & much more....

DSTRBD is offline  
post #8 of 14 Old 12-21-2011, 02:18 PM
Slacker



 
Evil Eye's Avatar
 
Join Date: Dec 2006
Location: Surprise, Arizona
Posts: 18,081
Mentioned: 5 Post(s)
Tagged: 0 Thread(s)
Quoted: 49 Post(s)
Thanks: 16
Thanked 171 Times in 146 Posts
Feedback Score: 4 reviews
Thanks for commenting, Nate. Nobody can fault you guys for not trying to make the customer happy.

Shawn Carlson
EvilEye@powerstroke.org

Proud Navy Vet
2005 F250, CCSB, 6.0 PSD, FX4 (The Sweet Unit is white)
2008 F350, CCLB, 6.4 PSD (Brad-the wife's truck is black)




Engine Mods:
Fluidampr
CCV Reroute (Reinstated)
4" MBRP Exhaust
MTW Stage 1 Turbo
Bulletproof 53V FICM
BulletProof EGR Cooler
BulletProof Water Pump
Riff Raff Intercooler Boots
Gogo Diesel Direct Drive Solenoid
BulletProof All-Aluminum Radiator
BulletProof All-Aluminum Intercooler
BulletProof Oil Cooler System w/ Bypass Filter
SCT w/ Custom Tunes (TSD, DJ's, Innovative, Gearhead, QuickTricks)

Exterior Mods:
Bilstein 5100 Shocks
Icon Adjustable Trac Bar
Firestone RideRite Air Bags
BDS Dual Steering Stabilizer
Aluminum Finned Differential Cover
Reese 16k Manual Slider 5th Wheel Hitch
Icon 2.5" Leveling Kit w/ F-350 rear blocks
20" BMF Novakanes wrapped in 33" Nitto Terra Grapplers
Evil Eye is offline  
post #9 of 14 Old 12-21-2011, 02:21 PM
'Merica


 
thecaptin's Avatar
 
Join Date: Aug 2009
Location: Puyallup, WA
Posts: 2,132
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 1 reviews
The above post by Nate is the reason I look forward to buying products from ptp after the christmas shock wears off.

Jay
*04 Lariat CCLB 4x4
449RWHP 8/25/12 Montana
*08 Lariat CCLB 6spd 4x4
"Stock" 229RWHP DPF On
*L99 Lariat ECLB 4x4
305RWHP 6/20/13
*03 Ranger XLT 4x4
4.0 5spd Flatbed Wheeler



Troubleshooting a No-Start Condition

Quote:
Originally Posted by Galaxie View Post
(Government says)Whats good for you is good for all but not good for me. Just like Obamacare and everything else.
thecaptin is offline  
post #10 of 14 Old 12-21-2011, 02:22 PM Thread Starter
Compression Ignition Addict
 
BLKF250's Avatar
 
Join Date: Aug 2008
Posts: 420
Mentioned: 0 Post(s)
Tagged: 0 Thread(s)
Quoted: 0 Post(s)
Thanks: 0
Thanked 0 Times in 0 Posts
Feedback Score: 0 reviews
Send a message via AIM to BLKF250
all i wanted to know was if it was going to be covered by warrenty or not. I didn't think it would take a month to find that out. After the turbo was put on the truck never had anything else done to it. Like i said in the first post sorry if I came off a little strong i am just upset all I want to know if it would be warrenty or not. That was the point I was trying to make

2008 F350 4x4 Lariat CC SB 6.4 twin turbo diesel

Mods
Passenger side 3" MBRP intercooler pipe
S&B Cold air intake
CAT/DPF delete
SCT live wire IDP 5 tune package
EGR shut down
BLKF250 is offline  
Sponsored Links
Advertisement
 
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Ford Powerstroke Diesel Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is On
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome