What is up with SWAMPS Diesel!!!! - Ford Powerstroke Diesel Forum
6.0L Performance Parts Discussion What has or has not worked for you?

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post #1 of 16 Old 05-13-2011, 12:07 PM Thread Starter
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What is up with SWAMPS Diesel!!!!

Any one else have customer service issue? I sent my FICM in Last Thursday I was told it would be a 2 day turn around. well here we are,Friday and still no truck to drive. They will not answer the phone and I have sent three emails this week, all unanswered. This will be the last time I use them. Not a way to run a buisness, at least answer the phone and say you are busy or working on it.

"If you are flammable and have legs you are never blocking a fire exit."
-Mitch Hedberg

06 F250 Eddie Bauer
Sinister EGR delete
Sinister Coolant bypass
Powermax Turbo
Airdog 2 Fuel System
5" Turbo back lost cats
gauge pod w/glowshift Guages
SCT TSX Tuned by GearHead SRL
6" Fabtech lift
325/50r22 Trail Grapplers
22x14 Fuel Hostage wheels
K&N intake
Harpooned fuel tank
Swamps 58V FICM + PHP Tune
ECM Rollback by PHP
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post #2 of 16 Old 05-13-2011, 12:21 PM
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This is a rarity. Never heard/read of a complaint about them before. Something serious may have happened on the personal side???
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post #3 of 16 Old 05-13-2011, 12:22 PM
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TS maybe????

-Julian
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post #4 of 16 Old 05-13-2011, 12:24 PM
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Originally Posted by TwinTurboStroker View Post
TS maybe????


How did you ship it? Get a tracking number?

Email: Dave@powerstroke.org
2011 F150 Ecoboost Crew cab lariat. Custom tunes from KEM and 5Star, and Unleashed
2012 F150 Crew Cab Ecoboost stock for now-Totaled March 12 2015
2006 F250 ECSB Lariat 4x4

Leveling kit, 315/70/17 Kelly TSRs on Method race wheels
ARP studs and OEM gaskets done by Renegade Diesel
ECM and Atlas 40 FICM tuned by Bill at PHP SCT tunes by Truck Source Diesel. Gearhead, Innovative, Wildman and Tyrant diesel
Flowmaster/MBRP Hybrid Exhaust
Edge Insight CTS
Coolant filter
Bulletproof diesel FICM EGR Delete, Oil Cooler and Water Pump, and Light bar.
Dually LED lights from Stealth Automotive/Xpedition Outfitters
No Limit Fab 6.0 Cold Air Intake
http://www.bulletproofdiesel.com/default.asp
http://nolimitfabrication.com/
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post #5 of 16 Old 05-13-2011, 02:03 PM Thread Starter
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I shipped it UPS and tracked it, they signed for it Monday morning. I thought it would be quicker to just send mine in and have the mods done to it but, looks like I was wrong.

"If you are flammable and have legs you are never blocking a fire exit."
-Mitch Hedberg

06 F250 Eddie Bauer
Sinister EGR delete
Sinister Coolant bypass
Powermax Turbo
Airdog 2 Fuel System
5" Turbo back lost cats
gauge pod w/glowshift Guages
SCT TSX Tuned by GearHead SRL
6" Fabtech lift
325/50r22 Trail Grapplers
22x14 Fuel Hostage wheels
K&N intake
Harpooned fuel tank
Swamps 58V FICM + PHP Tune
ECM Rollback by PHP
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post #6 of 16 Old 05-13-2011, 02:09 PM
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Chill dude they signed for it monday. A two day turnaround means the work on it takes two days and then it will ship. Not that you will have it back in two days.

Email: Dave@powerstroke.org
2011 F150 Ecoboost Crew cab lariat. Custom tunes from KEM and 5Star, and Unleashed
2012 F150 Crew Cab Ecoboost stock for now-Totaled March 12 2015
2006 F250 ECSB Lariat 4x4

Leveling kit, 315/70/17 Kelly TSRs on Method race wheels
ARP studs and OEM gaskets done by Renegade Diesel
ECM and Atlas 40 FICM tuned by Bill at PHP SCT tunes by Truck Source Diesel. Gearhead, Innovative, Wildman and Tyrant diesel
Flowmaster/MBRP Hybrid Exhaust
Edge Insight CTS
Coolant filter
Bulletproof diesel FICM EGR Delete, Oil Cooler and Water Pump, and Light bar.
Dually LED lights from Stealth Automotive/Xpedition Outfitters
No Limit Fab 6.0 Cold Air Intake
http://www.bulletproofdiesel.com/default.asp
http://nolimitfabrication.com/
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post #7 of 16 Old 05-13-2011, 02:13 PM
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I ordered online a 58V Unit on 5/9 but they haven't charged my CC yet so maybe the order got lost online.

Will call them on Monday.
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post #8 of 16 Old 05-13-2011, 02:15 PM Thread Starter
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They haven't finished it. They are supposed to call me to get my credit card number when they get done "in TWO days". So if they have not called and it has been five days that shoots the two day turn around all to hell. Besides that is not even my argument, I am upset about the fact that there is no one there to pick up a phone or return an email for some one who is spending money with them.

"If you are flammable and have legs you are never blocking a fire exit."
-Mitch Hedberg

06 F250 Eddie Bauer
Sinister EGR delete
Sinister Coolant bypass
Powermax Turbo
Airdog 2 Fuel System
5" Turbo back lost cats
gauge pod w/glowshift Guages
SCT TSX Tuned by GearHead SRL
6" Fabtech lift
325/50r22 Trail Grapplers
22x14 Fuel Hostage wheels
K&N intake
Harpooned fuel tank
Swamps 58V FICM + PHP Tune
ECM Rollback by PHP
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post #9 of 16 Old 05-13-2011, 02:19 PM
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Have you seen what the weather is like in TN? Its just a tad wet down there.
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post #10 of 16 Old 05-13-2011, 04:19 PM
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I think this is a situational thing. Everytime I have called I have gotten someone to speak with. I have had great customer support when dealing with Swamps. Even when my truck was running a bad FICM I was anxious to get my new one, let alone if my rig was down. Give them a little time to dry out down there and get back to work. I am sure they don't like getting backed up anymore than their customers do.


2004 Excursion Limited, 198,000 miles,
Edge CTS (Gauges only), ZooDad, Turbo Timer, DieselSite Coolant Filter,
RCD EGR delete, CCV reroute, Amsoil By-pass Filter, FireStone RideRite Air Springs,
FICM from Ed with Atlas 40 tune, No Kitty, FPR Blue Spring, DC XP270 Alternator


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