Customer Experience: Innovative Diesel

[DeepDish]

...basically I am a newb and an idiot. IDP is awesome, and Eric tunes rock. Have a nice day!

[HOUTX01X]

it happens.. people make mistakes. i am sure there was a reason behind the delay getting the emailed tunes..

[PolarBear]

Nice rant, well put also. It's hard to find good help these days. Hopefully they get you squared away tomorrow at least. I always try and talk to the most high up person I can and always try to go back to the same person so I know exactly who dropped the ball if I have a problem.

[k2davis1]

Uh oh your in for it now, this is a good experience only forum. Anytime someone vents about something they get yelled at.

[DeepDish]

I just would have appreciated reading something like this BEFORE I spent my money there. I def would have went elsewhere.

[k2davis1]

You from MI? I see you got some Hallas work.

[DeepDish]

Yes!

Macomb, MI

[06F250powerstroke]

Erics tuning is top notch you wont be disapointed.

[JMart]

Originally Posted by DeepDish

So early last week I order my SCT X3 with 3 custom tunes. Ran me $509. Now I am not a rich man, and $509 is hard to part with. But I did my research and I decided that I wanted to send my money to IDP.

Well I get my tuner (yesterday) and go out to the garage to plug it in. Now the package DID NOT contain the piece of paper with instructions on how to load the tunes, but I am a smart guy I can figure it out. THEN the SCT reads "no custom tunes found." So I call IDP and they act like it was a minor mistake. Turns out, nobody wrote down my info and I had to tell the sales guy all my information again (mods, credit card, shipping info). So this has me a little tweaked. But I don't lose my cool because they say they will email the tunes to me shortly.

It's now four hours later, and no email received. I call the receptionist, because it is "after hours" and she acts as though I am bothering her and my request is crazy. I understand they are busy, but when someone spends $509 you'd think they would have their correctly functioning product by now..

...needless to say, last time I ever spend a dime at IDP. Which doesn't matter in the grand scheme of things, but it's helping me cope with it

/rant

Sounds like you have the same kind of luck I do with vendors. Its amazing how many times I have been screwed by vendors. I dont have any exp with IDP myself though.

Originally Posted by k2davis1

Uh oh your in for it now, this is a good experience only forum. Anytime someone vents about something they get yelled at.

Yeah you arent supposed to say anything negative about the supporting vendors around here.

Originally Posted by DeepDish

I just would have appreciated reading something like this BEFORE I spent my money there. I def would have went elsewhere.

you wont read that here. When posts like that pop up the thread gets closed and censored to look like the op is just trying to cause problems and the vendors are never wrong. In fact my post will probably be deleted soon.

[DeepDish]

Well I just got an email from Eric. I will let you guys know tomorrow how it all works out. It's getting late around here.