AirDog/ Pureflow horrible customer service?.. - Ford Powerstroke Diesel Forum
6.0L Performance Parts Discussion What has or has not worked for you?

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  #1  
Old 01-06-2011, 02:53 PM
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AirDog/ Pureflow horrible customer service?..

I have had an Airdog2 on my 2006 stroker since May and lately noticed a drip of fuel in my drive..looked underneath and seems to be seeping out either around the pre filter or from the gerator cover and down along the frame bracket...then I decide to drain the water seperator and close the valve back up and that has a slow drip now!..I've called 4 days straight left 4 messages for tech support, 1 with their operator and again a voicemail today!..his is bogus!
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Old 01-06-2011, 05:29 PM
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Yeah I had poor service over the one on my 1st gen dodge. They didn't have all the right parts in the kit. Truck was down for 2 weeks. I talked with a tech Jason Long a few times, I think he's the only guy there. He got me what I needed. Hope you can get what you need!
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Old 01-07-2011, 05:54 AM
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Well finally got a call back and they are sending me a new o-ring for my gearator cover that is supposed to be better for cold weather...I don't really understand why all o-rings don't work for winter?..and I also am getting 2 other types of o-rings that go under the pump between the o-ring...reaaaally not happy at all that these parts have failed in the middle of winter when I can't really had my truck down!..but let's hope the parts stop my expensive fuel leaking out
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Old 01-07-2011, 06:03 AM
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I ment under pump between water seperator and pump mount
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Old 01-07-2011, 07:48 AM
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That sucks!

Hopefully this is a permanent fix.
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Old 02-04-2011, 11:03 AM
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Update...I get the orings that are supposed to fix the issue.Ha!..so I open up the back of the pump with 4 Allen head bolts and change out oring..and its dripping fuel worse now!..I'm so ready to throw this thing across the driveway. Left another message today at noon and no call back yet. Tell me why a $600 product has a warranty on it and I'm the one supposed to "fix" it in 20degree weather!
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Old 02-04-2011, 12:35 PM
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just got off phone with Anthony whom was a big help told me my pump is shot. That the pump got filled with diesel fuel because of the wheephole? and who knows how long it will last and they will put one in the mail Monday..grr not fun but atleast i got my probs answered and i dont think im crazy..and im calming down a little bit
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Old 02-05-2011, 08:32 AM
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keep us updated
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Old 02-05-2011, 08:54 AM
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Will do I just hope pump last 4 days to and from work
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Old 02-15-2011, 01:54 PM
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got my new pump installed..a so called 5 minute job took me a couple hours..fuel was pouring everywhere when i took filters off..had to unbolt the pump from the base plate and reinstall new pump with o rings...they totally redisgned the pumps..aactually this one is about 1" shorter in length and you cant even hear it run..its soo much nicer..my original one was soo loud and annoying...has anyone had problems with the pre filter/ water seperator drain dripping when closed!?..ive tightened it as tight as possible to prevent the dripping and it wont!..a drip of fuel hangs there and when my truck is parked it will drip a puddle!..this whole Airdog has cause me more spots in my driveway and headaches..i guess ill have to order a new prefilter and never open the drain
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