Compression Ignition Addict
Join Date: Jun 2010
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Latest and greatest conversion with SCT live rep. I tried Tech live support for two hours, went to sales and first time got someone!
You are now chatting live with SCT. My name is: Samantha from (Sales), how may I help you?
Samantha: Hi, how can I help you?
parke Stevens Jr: Hey Samantha, I actually have been trying to connect to the Technical help support for over two hours can you help me get someone on here in regards to a SCT livewire 9600
parke Stevens Jr: I am sorry to be on here asking.
Sean Jakober has joined the chat conference
Sean Jakober: how can i help you?
parke Stevens Jr: Tell Samantha thank you! My issue is
parke Stevens Jr: So I have a 2005 F250 and bought a SCT 9600 Livewire, the issue is when I monitor Engine oil temperature it starts at like 600 and works its way down but is always off. I took the truck to Ford thinking there may be a problem but it checks out fine, is there a fix for this?
Samantha has left the chat conversation
parke Stevens Jr: I have done all the updates and even got a file from Matt Lamoint or lapointe for it to work with my vehicle strategy code
Sean Jakober: Another Tech Ken just told me that he just sent you an email regarding the situation.
parke Stevens Jr: llyc1!
parke Stevens Jr: oh ok
parke Stevens Jr: I'll look
parke Stevens Jr: So basically wait for a new livelink release? Any idea on that?
Sean Jakober: what is the strategy of this truck?
parke Stevens Jr: Meaning release date of the livelink? Strategy is VXCF9NA
Sean Jakober: and are you also using the tuner as a pass through or just on device
parke Stevens Jr: on device
Sean Jakober: the pids that you are selecting are they trans oil temp counts?
parke Stevens Jr: no they are the Engine Oil temp counts
parke Stevens Jr: on livelink input strat. go to environment then EOT_filtered I believe it is the other two don't work
Sean Jakober: ok you do not want to use the engine oil temp counts, if you create a datalog file you will see both engine oil temp counts and just engine oil temp
parke Stevens Jr: I have tryed the other two and they show invalid on the screen
parke Stevens Jr: tried
Sean Jakober: what is the firmware on that device?
parke Stevens Jr: 1.1.293
Sean Jakober: do you have a laptop?
parke Stevens Jr: yes sir
Sean Jakober: are you able to remote connect with the laptop and bring to the vehicle?
parke Stevens Jr: huh? You mean let you remote connect while I am in the vehicle with the livewire plugged in?
Sean Jakober: yes sir is this possible for you?
parke Stevens Jr: I can try, I'll head to the vehicle now but I may loose the internet, here I go.
parke Stevens Jr: ok its all plugged in
Sean Jakober: ok lets go to remote.sctflash.com
parke Stevens Jr: there
Sean Jakober: click on tech4
parke Stevens Jr: run or save
Sean Jakober: run
Sean Jakober: double click on the words double click
parke Stevens Jr: there
Sean Jakober: does this computer have livelink on it?
parke Stevens Jr: yes under start menu
Sean Jakober: the key on the on position or the vehicle running?
parke Stevens Jr: no vehicle off key off want it on?
Sean Jakober: yes
parke Stevens Jr: running?
Sean Jakober: either in the on position or running will be fine
parke Stevens Jr: it's on now
Sean Jakober: ok
Sean Jakober: is the vehicle running?
parke Stevens Jr: no just
parke Stevens Jr: on
Sean Jakober: lets see if we can start it
parke Stevens Jr: ok started
Sean Jakober: ok you can turn off the vehicle
parke Stevens Jr: done
Sean Jakober: for some reason the vehicle is not recognizing the EOT pid
Sean Jakober: and only the counts
parke Stevens Jr: if you load the VXCF9 strat in the command prompt you get a third EOT option
Sean Jakober: i saw that, that was the config file i tried to load
Sean Jakober: i made it on this end
parke Stevens Jr: oh, yea I have the counts on loaded on my option setup
parke Stevens Jr: so basically no dice?
Sean Jakober: at this time it appears to be so, the engineers are aware of that issue and will be bundled in the next update
parke Stevens Jr: any idea on a timeline for a update?
Sean Jakober: not at this time, we are compiling a list of vehicles and pids/DMR's to be added.
parke Stevens Jr: ok well thanks!