I sent an email to Sean@PHPtune.com almost 2 weeks ago and still haven't heard anything back...is there a different contact I should be trying? I recall getting a reply from Jay for another question a while back but that took quite a while too.
Just curious of the best way to reach them so they can take my money lol!
Yea I've heard about that now that I think of it. The new cts2 has the capability. Just got a hefty price tag attached. I still have my fingers crossed for on the fly but even then I'm not too worried with a manual as I used to be before the swap
I had a similar experiencing, early march I ordered and received a php hyda chip. Noticed immediately the transmission was slipping hard in some gears and slamming in another. I checked my hex code/calibrations, inspected my pcm, checked transmission and everything. Its fine stock. so I emailed and was told order a custom tune. I call and get no response, I call again few days later no response, I call again almost 4 days later after not using hydra and get spoke to by a customer support guy and they said they'll get my info to the godfather of tuning. a week later I call again and after explaining my story I get told to try another calibration. When I simply asked why, and what should I look for/expect I get told "The godfather of tuning says so" so I get a little frustrated with that and say thanks...
The calibration is much better, but wow what a hassle to get a hold of, no call backs, emails stopped after second one and still never got a response from my last email. I think they make a great product, but that implies at least good customer support in my opinion and they need to improve it to match their product. I even tagged chathom.
take a look in the power hungry performance thread of the vendors section. They still never replied...
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