I really hate to do post this question. Honestly I am extremely tired of searching through threads upon threads to find one specific thing about this kit.
Got this BPD EGR cooler in the mail today. I can't remember, but I'm 90% sure the tang that mounts the cooler to the intake, on the up pipe side, had a nut welded on there???
If not, can someone please briefly explain the proper way to anchor that bolt to the cooler.
I know that I can probably fennagle a nut in there, but I'm pretty certain when I pulled it off, there was a nut anchored to the cooler.
This is a long story, and the rest of this just comes from my frustration with BPD at this point:
I ordered the air/oil kit from BPD. I have little to zero experience with auto/diesel maintenance, but I was a Helo mech for 9 years in USMC, so I have some level of mechanical aptitude. Any way, the sales guy for BPD had me read him my vin, and despite my truck being a 2004, he tells me I need a round EGR cooler. Okay.
So I get it in, takes me most of Friday to get everything off. Saturday I'm putting everything on and I realized The EGR cooler is round. So I have to wait till Monday, call the guy, argue with him. Long story short, I guess the previous owner put an 04 motor in. So I have to send back the new cooler to get the square one and it takes a week to get there. The following Monday, they ship the right one, and it gets in today, Saturday.
So, I've been out a truck for TWO WEEKS. I'm in college, and with summer semester, every thing I've done maintenance wise has been data dumped. But I'm pretty sure that square EGR cooler is supposed to have a nut on it.
Side note, the long story part; the sales rep I spoke with was kind of a jerk. I sort of felt like after I spent 2400$, and it was their sales representative that told me I needed the wrong part, which left me to figure out how to get 3 kids and myself to school in the morning for two weeks, the least they could do is pay for the shipping.
He explained how there's no proof that I spoke with one of their sales reps and he wouldn't budge. So, I'm not very confrontational and I let it go. On the other hand, as I'm sure most guys know, my old lady is no stranger to confrontation, she also works in customer service industry and took it upon herself to call and speak with the guy. Now, I realize it seems a ridiculous, but an argument can be made that she's just as involved as I am, seeing that we share financial responsibilities and after dropping 2400$ and me not having a vehicle for 2 weeks, she is affected by that, not to mention she helped me install the thing.
Anyway, the guy starts by telling her the same thing he told me. She says the same thing I told him. Then, she asks to speak to his manager, which I'm assuming is the owner, so he hangs up on her. Well, she calls back. I was in the other room but I could hear him on speaker. She says that his customer service is extremely poor. He pretty much tells her how awesome he is.
Anyway, she figured out the manager's email online somehow, and then he finally gave up and said the HE will bring the issue to his manager. All of this was over 25$ shipping label.
I completely understand that BPD's procedure is to determine the proper cooler by Vin #. However, he called me back and it took about 1 minute and 30 seconds for me to look on the side of the engine, read the data plate, and clearly determine that it was a 2004 motor.
After it was said and done, he emailed me a shipping label. I did have to pay shipping for the new one. I don't know. I guess if I knew my stuff, this could have all been avoided. The service I received prior to my purchase was top notch. I guess now I have a red flag on my account because as soon as they get my info, their demeanor changes. Anyway.
It's Saturday, and I would really love to have a vehicle this week, BPD is closed on weekends. Can anyone give me some pointers on what I should do?
Got this BPD EGR cooler in the mail today. I can't remember, but I'm 90% sure the tang that mounts the cooler to the intake, on the up pipe side, had a nut welded on there???
If not, can someone please briefly explain the proper way to anchor that bolt to the cooler.
I know that I can probably fennagle a nut in there, but I'm pretty certain when I pulled it off, there was a nut anchored to the cooler.
This is a long story, and the rest of this just comes from my frustration with BPD at this point:
I ordered the air/oil kit from BPD. I have little to zero experience with auto/diesel maintenance, but I was a Helo mech for 9 years in USMC, so I have some level of mechanical aptitude. Any way, the sales guy for BPD had me read him my vin, and despite my truck being a 2004, he tells me I need a round EGR cooler. Okay.
So I get it in, takes me most of Friday to get everything off. Saturday I'm putting everything on and I realized The EGR cooler is round. So I have to wait till Monday, call the guy, argue with him. Long story short, I guess the previous owner put an 04 motor in. So I have to send back the new cooler to get the square one and it takes a week to get there. The following Monday, they ship the right one, and it gets in today, Saturday.
So, I've been out a truck for TWO WEEKS. I'm in college, and with summer semester, every thing I've done maintenance wise has been data dumped. But I'm pretty sure that square EGR cooler is supposed to have a nut on it.
Side note, the long story part; the sales rep I spoke with was kind of a jerk. I sort of felt like after I spent 2400$, and it was their sales representative that told me I needed the wrong part, which left me to figure out how to get 3 kids and myself to school in the morning for two weeks, the least they could do is pay for the shipping.
He explained how there's no proof that I spoke with one of their sales reps and he wouldn't budge. So, I'm not very confrontational and I let it go. On the other hand, as I'm sure most guys know, my old lady is no stranger to confrontation, she also works in customer service industry and took it upon herself to call and speak with the guy. Now, I realize it seems a ridiculous, but an argument can be made that she's just as involved as I am, seeing that we share financial responsibilities and after dropping 2400$ and me not having a vehicle for 2 weeks, she is affected by that, not to mention she helped me install the thing.
Anyway, the guy starts by telling her the same thing he told me. She says the same thing I told him. Then, she asks to speak to his manager, which I'm assuming is the owner, so he hangs up on her. Well, she calls back. I was in the other room but I could hear him on speaker. She says that his customer service is extremely poor. He pretty much tells her how awesome he is.
Anyway, she figured out the manager's email online somehow, and then he finally gave up and said the HE will bring the issue to his manager. All of this was over 25$ shipping label.
I completely understand that BPD's procedure is to determine the proper cooler by Vin #. However, he called me back and it took about 1 minute and 30 seconds for me to look on the side of the engine, read the data plate, and clearly determine that it was a 2004 motor.
After it was said and done, he emailed me a shipping label. I did have to pay shipping for the new one. I don't know. I guess if I knew my stuff, this could have all been avoided. The service I received prior to my purchase was top notch. I guess now I have a red flag on my account because as soon as they get my info, their demeanor changes. Anyway.
It's Saturday, and I would really love to have a vehicle this week, BPD is closed on weekends. Can anyone give me some pointers on what I should do?