you may be able to fix it yourself...here are some directions:
If it doesn’t allow you to load the tune, you may need to update the firmware, if this is the case, go back to this part:
SCT Automotive Performance Products
4th tab on the top is "tech support" click that
when that opens click "device updates and download"
1) select the x3 Ford
2) device firmware
read descriptions to decipher which of the downloads suits you, it should be the first one:
X3 Ford Enhanced Flash Device Firmware
Application: X3 Ford Device PN:3000
save that to the "tunes" folder that you just made on the desktop, once this is done, be sure the X3 is disconnected press and hold cancel, and plug the X3 in release the cancel button approx. 3-5 seconds after connection is made and open up the X3LW updater again. Once open click "update firmware" and select the new firmware that you saved there, once completed (it will take several minutes) you should disconnect and reconnect the X3 and load the tunes with no problems.