Losing Faith in a Hurry - Ford Powerstroke Diesel Forum
6.0L Performance Parts Discussion What has or has not worked for you?

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post #1 of 16 Old 07-15-2009, 04:16 PM Thread Starter
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Angry Losing Faith in a Hurry

So I read all the great things about Innovative Diesel's tunes. And I'm sure they're great . . . if I could actually get it. I called Monday morning and ordered up an Xtreme Street tune, they told me 24-36 hours. No problem, I rushed home Tuesday night after work and unloaded 1/2 ton of stone from my truck so I could try out the new tune. Checked the email. . . . no tune. Called today (Wednesday) at lunch and left a message, they called me back shortly after and said they sent it to the wrong email. Had the right email, just typo or something. Confirmed the correct email and said they'd send it again I'd have it in 10 minutes. No biggie **** happens. Hurried home to try out my new tune. . . no tune. I left another message but I imagine they're closed by now. Is this typical service I should be expecting from them or just my bad luck before I go ordering anything else there? Oh well . . . just venting!

04 F-250 Crew Cab Long Bed
Edge Insight CTS
SCT with ID Tunes
Muffler and Kitty delete
ARP studs
EGR delete
Garrett Powermax turbo
Lots to follow . . .


Motorcycle Aren't Dangerous, It's the idiots in the cars around them!
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post #2 of 16 Old 07-15-2009, 04:25 PM
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I would have to say bud, you just got them at a bad time or something. Everyones human and can only handle so much and may get overloaded once in a while. I know they are so busy with all the calls, just think how many they must get every minute,and with all of that their track record is really good, with alot of satisfied customers. I would just try to have a little paitence.

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post #3 of 16 Old 07-15-2009, 04:33 PM
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Just to throw it out there because this seems to be unusual. You might want to check your email settings just to be sure you can get emails with attachments. Im pretty sure if you have an antivirus program on your computer it can sometimes filter the emails, thinking its junk email. I dont know just my 2 cents.

2003 Black F-350 Ex.cab FX4
Mods:
2.5" leveling kit W/ 20" KMC Rockstars
35x13.50R Mickey Thompson ATZ SLT's
SCT X3 With Custom Tues from Innovative and DJ
ARP Head Studs
Bullydog Intake
FBD 3.5" Down Pipe to 4" to 5" y to 6" Black Stacks
Power Slot Rotors and Hawk pads
WARN Hubs
Pricol Gauges(EGT, Tranny, Boost)
N-fab Steps
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post #4 of 16 Old 07-15-2009, 04:34 PM
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Originally Posted by Lethal03PS View Post
Just to throw it out there because this seems to be unusual. You might want to check your email settings just to be sure you can get emails with attachments. Im pretty sure if you have an antivirus program on your computer it can sometimes filter the emails, thinking its junk email. I dont know just my 2 cents.
pretty sure most people use web-based email nowdays...

Ruben
2008 F250 4x4 6.4PSD Auto
Tuned, deleted, studded, piped, bts'd...
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post #5 of 16 Old 07-15-2009, 04:36 PM Thread Starter
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Na, I checked all the junk files well before I started *****in'. From all the good I've read about them I figured it was just my luck! You'd think I'd be used to it by now!

04 F-250 Crew Cab Long Bed
Edge Insight CTS
SCT with ID Tunes
Muffler and Kitty delete
ARP studs
EGR delete
Garrett Powermax turbo
Lots to follow . . .


Motorcycle Aren't Dangerous, It's the idiots in the cars around them!
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post #6 of 16 Old 07-15-2009, 04:44 PM
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That sucks man, I know how it feels to wait for parts so just an email has to suck. It can be sent in 2 minutes. Only thing I can think of is they are having computer issues over there.

Bob
2001 F250 SRW Reg cab, long bed, 80k miles.
Now with DP tuner, Airaid intake and 4" Magnaflow turbo back exhaust.
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post #7 of 16 Old 07-15-2009, 04:55 PM
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Quote:
Originally Posted by Rubenk View Post
pretty sure most people use web-based email nowdays...
Technically speaking all email is web-based rather or not you use an email client to view it(which I happen to, I prefer that to the web site, email tends to load and download quicker using an email client then actual website).

2006 6.0 King Ranch DRW
Spartan Stage 1 Towing Injectors
Headstuds
Beta Spartan Phalanx
Suncoast Heavy Duty Torqshift Rebuild
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post #8 of 16 Old 07-15-2009, 04:58 PM
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Originally Posted by tex25025 View Post
Technically speaking all email is web-based rather or not you use an email client to view it(which I happen to, I prefer that to the web site, email tends to load and download quicker using an email client then actual website).
Hah, soooo not true sir!

If by web-based you mean network based then, yes, all of our email traverses the same networks regardless of what client we use to view it. However when you open up outlook to download your email, you are NOT using a webpage to view it and is therefore not considered "web-mail".

Entirely off-topic, just had to answer you though...

Hope you get your tunes soon! I know BTS has been swamped ever since Cale started selling tunes all over the country, i've had to call him a couple times to get my tunes, but he was always polite and helpful so I cut them slack.

Ruben
2008 F250 4x4 6.4PSD Auto
Tuned, deleted, studded, piped, bts'd...
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post #9 of 16 Old 07-15-2009, 05:01 PM
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ya I agree have some patience,these guys are swamped, I got tunes from Cale in Feb and I had to wait a week.

Mike




"The Iron Pig"



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post #10 of 16 Old 07-15-2009, 05:17 PM
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Quote:
Originally Posted by Rubenk View Post

If by web-based you mean network based then, yes, all of our email traverses the same networks regardless of what client we use to view it. However when you open up outlook to download your email, you are NOT using a webpage to view it and is therefore not considered "web-mail".

Entirely off-topic, just had to answer you though...
That's all that matters right there.

2006 6.0 King Ranch DRW
Spartan Stage 1 Towing Injectors
Headstuds
Beta Spartan Phalanx
Suncoast Heavy Duty Torqshift Rebuild
ITP Fuel Regulated Return
Straight Piped MBRP 5" Exhaust
64mm Non-VGT turbo
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