Dealership = Stealershipfor those that are not mechanically inclined - Ford Powerstroke Diesel Forum
6.0L Ford Excursion Discussion This forum is for topics relating to the excursion only.

 
LinkBack Thread Tools Display Modes
post #1 of 9 Old 12-31-2012, 08:10 AM Thread Starter
Member
 
Join Date: Nov 2012
Posts: 51
Thanks: 0
Thanked 0 Times in 0 Posts
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Feedback Score: 0 reviews
Dealership = Stealershipfor those that are not mechanically inclined

So my Excursion just would not start Christmas morning. I just brought the family and packages to my sisters about 5 hours a way. 2 hours later, crank but no start.

called a mobile mechanic, said that HPOP was most likely out. Called triple AAA and they towed to a dealership.

they then held me hostage for 2 days and proceeded to tell me it was 3667.00 to change out the HPOP and a bunch of other things.

I called a local dealer in Kentucky where I live, they said the book says 7.0 hours... and about 1000.00 in parts.

Needless to say, I called triple A and they towed to another dealer who said they agreed with the price of 7 hours plus parts.

The oil cooler and everything else is already new,

I hope that since I am 5 hours away in Louisville while they fix my truck I dont get the old... oh you need this and this... I hate that a dealership would be so crooked!


By the way, the rip off dealer is in Parma, Ohio, BILL GILLINGHAM FORD.

I will post what the final bill is later.... when I am done crying

2003 Ford Excursion 4WD 6.0 Power Stroke
ICON 5" All Spring Lift Kit
Bilstein Custom Valved 5100's
Sinister Delete KIT
Upgraded HPOP
Sinister Oil Cooler
18" ATX Artillary Wheels
Toyo Open Country AT II (35's)
cjackermann is offline  
post #2 of 9 Old 01-01-2013, 08:43 PM
Compression Ignition Addict
 
Join Date: Sep 2012
Posts: 306
Thanks: 1
Thanked 2 Times in 2 Posts
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Feedback Score: 0 reviews
do you have any kind of monitor to verify what they are telling you? i would doubt that your hpop is out. if you have a late build 04 engine in a 05 model year then i would question them as to why they think it is the hpop. what is the build date of your vehicle?

05 Excursion Eddie Bauer 4x4 6.0 160k Dfuser Coolant Filter, Blue Spring, Zoodad Mod, BPD 48v FICM, Bilstein Shocks, Updated HFCM plug, DC Power 190A. Upgraded charging cables,BPD Water Pump, BPD Radiator, Riff Raff CAC Boots, BPD Egr Cooler, AFE Rear Diff Cover, BPD Billet Caps
There's no reason to go in there...ever! I sense it as a holy man.
Kyle K is offline  
post #3 of 9 Old 01-02-2013, 04:37 AM
Compression Ignition Addict
 
jermcd's Avatar
 
Join Date: Oct 2010
Location: Central, OH
Posts: 322
Thanks: 0
Thanked 0 Times in 0 Posts
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Feedback Score: 0 reviews
crooked or not dont have them do the work if your unhappy with the price.

currently driving a 335i bmw, no more powerstoke

Previous powerstrokes-
2002- F250 XL 7.3 auto, 4x4
2001- F250 Lariat 7.3 auto, 4x4
2002- F350 Lariat 7.3 Dually, auto, 4x4. 141k miles
jermcd is offline  
post #4 of 9 Old 01-03-2013, 04:06 AM
Member
 
CBarker's Avatar
 
Join Date: Nov 2012
Posts: 30
Thanks: 0
Thanked 0 Times in 0 Posts
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Feedback Score: 0 reviews
I would send a letter to corporate explaining the whole thing; you may end up getting the work done at a discount???

2003 EDDIE BAUER EXCURSION 6.0, 123K, ARP studs by stroked out diesel, stroked out diesel egr delete, 6" BDS LIFT W/ FOX 2.0's, 37" NITTO TRAIL GRAPPLERS ON 17" FUEL REVOLVER MATTE BLACK, LIVEWIRE TS FROM VIVIAN, LOONEY TUNED, S&B CAI, 4" TURBO BACK MBRP CAT DELETE,KENWOOD DD319,4 KICKER KS68' S


to do list:
pray for Auburn's football program (he answered my prayers)WDE!, rear camera, repair the rear dvd player, Raybestos pro brake rotors and pads, new wheel bearing units
CBarker is offline  
post #5 of 9 Old 01-07-2013, 10:58 AM Thread Starter
Member
 
Join Date: Nov 2012
Posts: 51
Thanks: 0
Thanked 0 Times in 0 Posts
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Feedback Score: 0 reviews
I sent a letter, this was Fords response

Wednesday, January 02, 2013 2:11 PM

Subject : RE: Dealer Questions/Comments <<#117843-260443#>>

Dear Carl,

Thank you for contacting Ford Credit.



If you are not satisfied with the product or service you have purchased and the problem has not been resolved to your satisfaction, we would like to share the steps to take to ensure a fair and equitable solution may be reached. These steps are:

1. Contact your Dealer to discuss the matter with the Dealership Service Manager at the Dealership. Make certain he/she is fully aware of any problems you may have and that he/she has had the opportunity to assist you.
2. Contact the Dealer Principal (owner) or the General Manager
3. Contact the manufacturer at 1-800-392-3673


Please have the following information ready when you call:

Model and year of the vehicle
Vehicle identification number (VIN)
Names of both the selling and service dealers
Current mileage
A summary of your concern, including dates

We trust a satisfactory resolution will be found.


Thank you for choosing Ford Credit. We appreciate your business.

Sincerely,

Mark
Ford Credit


Also, I talked to the owner of the Rip off dealer and he was completely out of touch.

I did have another dealer do the work for a reasonable amount (what the book said) and I have the truck at home. I am sa happy as possible given the circumstances

2003 Ford Excursion 4WD 6.0 Power Stroke
ICON 5" All Spring Lift Kit
Bilstein Custom Valved 5100's
Sinister Delete KIT
Upgraded HPOP
Sinister Oil Cooler
18" ATX Artillary Wheels
Toyo Open Country AT II (35's)
cjackermann is offline  
post #6 of 9 Old 01-07-2013, 11:16 AM
WWW.COMPIGNTECH.COM

 
Join Date: Oct 2011
Posts: 9,371
Thanks: 98
Thanked 103 Times in 82 Posts
Mentioned: 1 Post(s)
Quoted: 3 Post(s)
Feedback Score: 10 reviews
I'm not to far from Parma if you want to bring it to me and I'll do it for $550 plus parts.

l BRYAN l


WWW. COMPIGNTECH .COM

Look us up on Facebook
COMPRESSION IGNITION TECHNOLOGIES

l 2005 l Ford F250 l FTX l
[A Few Odds-N-Ends]

Tuscany is offline  
post #7 of 9 Old 01-07-2013, 11:57 AM Thread Starter
Member
 
Join Date: Nov 2012
Posts: 51
Thanks: 0
Thanked 0 Times in 0 Posts
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Feedback Score: 0 reviews
Quote:
Originally Posted by Tuscany View Post
I'm not to far from Parma if you want to bring it to me and I'll do it for $550 plus parts.
Damn, I just got home from Ohio, I live in Kentucky. I had liberty do it cost 1800.00 but Bill Gillingham is the ripp off dealer.. they wanted 4200.00 to change out the Oil pump and oil coller (which was already brand new)

and that included 675 dollars of diagnostics

2003 Ford Excursion 4WD 6.0 Power Stroke
ICON 5" All Spring Lift Kit
Bilstein Custom Valved 5100's
Sinister Delete KIT
Upgraded HPOP
Sinister Oil Cooler
18" ATX Artillary Wheels
Toyo Open Country AT II (35's)
cjackermann is offline  
post #8 of 9 Old 01-07-2013, 12:01 PM
Mod Newbie

 
dhanna6powerstroke's Avatar
 
Join Date: Feb 2008
Location: Bloomington, IN.
Posts: 13,156
Thanks: 6
Thanked 143 Times in 135 Posts
Mentioned: 0 Post(s)
Quoted: 17 Post(s)
Feedback Score: 2 reviews
Quote:
Originally Posted by cjackermann View Post
Damn, I just got home from Ohio, I live in Kentucky. I had liberty do it cost 1800.00 but Bill Gillingham is the ripp off dealer.. they wanted 4200.00 to change out the Oil pump and oil coller (which was already brand new)

and that included 675 dollars of diagnostics
What a joke! You could get a full head stud job for less than that.

dhanna6powerstroke is offline  
post #9 of 9 Old 01-07-2013, 12:05 PM Thread Starter
Member
 
Join Date: Nov 2012
Posts: 51
Thanks: 0
Thanked 0 Times in 0 Posts
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Feedback Score: 0 reviews
Well I was broken down in another state, rottwieler and a mutt, 4 kids and my fiance... on christmas day on the snow.

I am okay with the 1800... i am sure I could have gotten it done for less but the HPOP and gaskets are about 700.

2003 Ford Excursion 4WD 6.0 Power Stroke
ICON 5" All Spring Lift Kit
Bilstein Custom Valved 5100's
Sinister Delete KIT
Upgraded HPOP
Sinister Oil Cooler
18" ATX Artillary Wheels
Toyo Open Country AT II (35's)
cjackermann is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Ford Powerstroke Diesel Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in









Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.



Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome