Dealership = Stealershipfor those that are not mechanically inclined - Ford Powerstroke Diesel Forum
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Old 12-31-2012, 08:10 AM
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Dealership = Stealershipfor those that are not mechanically inclined

So my Excursion just would not start Christmas morning. I just brought the family and packages to my sisters about 5 hours a way. 2 hours later, crank but no start.

called a mobile mechanic, said that HPOP was most likely out. Called triple AAA and they towed to a dealership.

they then held me hostage for 2 days and proceeded to tell me it was 3667.00 to change out the HPOP and a bunch of other things.

I called a local dealer in Kentucky where I live, they said the book says 7.0 hours... and about 1000.00 in parts.

Needless to say, I called triple A and they towed to another dealer who said they agreed with the price of 7 hours plus parts.

The oil cooler and everything else is already new,

I hope that since I am 5 hours away in Louisville while they fix my truck I dont get the old... oh you need this and this... I hate that a dealership would be so crooked!


By the way, the rip off dealer is in Parma, Ohio, BILL GILLINGHAM FORD.

I will post what the final bill is later.... when I am done crying
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Old 01-01-2013, 08:43 PM
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do you have any kind of monitor to verify what they are telling you? i would doubt that your hpop is out. if you have a late build 04 engine in a 05 model year then i would question them as to why they think it is the hpop. what is the build date of your vehicle?
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Old 01-02-2013, 04:37 AM
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crooked or not dont have them do the work if your unhappy with the price.
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Old 01-03-2013, 04:06 AM
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I would send a letter to corporate explaining the whole thing; you may end up getting the work done at a discount???
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Old 01-07-2013, 10:58 AM
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I sent a letter, this was Fords response

Wednesday, January 02, 2013 2:11 PM

Subject : RE: Dealer Questions/Comments <<#117843-260443#>>

Dear Carl,

Thank you for contacting Ford Credit.



If you are not satisfied with the product or service you have purchased and the problem has not been resolved to your satisfaction, we would like to share the steps to take to ensure a fair and equitable solution may be reached. These steps are:

1. Contact your Dealer to discuss the matter with the Dealership Service Manager at the Dealership. Make certain he/she is fully aware of any problems you may have and that he/she has had the opportunity to assist you.
2. Contact the Dealer Principal (owner) or the General Manager
3. Contact the manufacturer at 1-800-392-3673


Please have the following information ready when you call:

Model and year of the vehicle
Vehicle identification number (VIN)
Names of both the selling and service dealers
Current mileage
A summary of your concern, including dates

We trust a satisfactory resolution will be found.


Thank you for choosing Ford Credit. We appreciate your business.

Sincerely,

Mark
Ford Credit


Also, I talked to the owner of the Rip off dealer and he was completely out of touch.

I did have another dealer do the work for a reasonable amount (what the book said) and I have the truck at home. I am sa happy as possible given the circumstances
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Old 01-07-2013, 11:16 AM
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I'm not to far from Parma if you want to bring it to me and I'll do it for $550 plus parts.
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Old 01-07-2013, 11:57 AM
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Quote:
Originally Posted by Tuscany View Post
I'm not to far from Parma if you want to bring it to me and I'll do it for $550 plus parts.
Damn, I just got home from Ohio, I live in Kentucky. I had liberty do it cost 1800.00 but Bill Gillingham is the ripp off dealer.. they wanted 4200.00 to change out the Oil pump and oil coller (which was already brand new)

and that included 675 dollars of diagnostics
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Old 01-07-2013, 12:01 PM
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Quote:
Originally Posted by cjackermann View Post
Damn, I just got home from Ohio, I live in Kentucky. I had liberty do it cost 1800.00 but Bill Gillingham is the ripp off dealer.. they wanted 4200.00 to change out the Oil pump and oil coller (which was already brand new)

and that included 675 dollars of diagnostics
What a joke! You could get a full head stud job for less than that.
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Old 01-07-2013, 12:05 PM
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Well I was broken down in another state, rottwieler and a mutt, 4 kids and my fiance... on christmas day on the snow.

I am okay with the 1800... i am sure I could have gotten it done for less but the HPOP and gaskets are about 700.
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