Join Date: Nov 2006
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Update on my 6.0
Of my other Ford vehicles, I have had extremely good service out of them. I ran a 94 F250 to 294,000 miles and really didn't do anything to it to amount to much. I put 1 water pump on it, rebuilt the alternator 3 or 4 times, replaced the brakes, put 1 timing gear on it, and gas and oil. My other F150's had 182,000 and 164,000 on them when I sold them. I've got a 95 F250 that runs like a top despite having been treated terrible and an 03 Expedition that I've never done a thing to other than put brakes on it and change oil.
My point in all this is this. If you ever have a problem with a Ford, don't expect Ford to be sympathetic to you, don't expect them to treat you like you are a valuable customer, don't expect them to treat you like someone they want to sell another vehicle to in the future, don't expect them to honor their warranty once you go past the lemon statutes which in Kentucky are 12 months/12,000 miles despite what the warranty says it's limits are.
Ford evidently assumes they have enough people willing to purchase their vehicles that it is not necessary to take care of the ones who have been loyal customers for 20 years now. They evidently assume there is a continuous supply of people willing to put up with a lot of bull crap for the opportunity to own their trucks.
Frankly, I like Ford trucks because in most cases, the others do not make a vehicle that is capable of doing what I expect out of mine. Half tons aren't an option for me. In that class of truck, your options are Ford, Dodge, Chevy. Clearly, Dodge has the best engine. IMO, Ford has the best Chassis, and if you are into that kind of thing Chevy has more gadgets in their cabs. Most people that buy Ford trucks aren't into Chevy's gadgets though. People bought Ford F250's for the Chassis and the reliable 7.3 Diesels and reliable 351 Gas engines. The 5.4 hasn't proven itself to be reliable or powerful enough for that size truck, the V10 has proven itself to use way too much fuel, and that leaves diesels. The 6.0 doesn't come close to measuring up with the 7.3 in power or dependability. People aren't going to buy these trucks for what they buy them for if they are constantly out of service for repairs. It doesn't do much good to leave your F250 at the dealership and drive away in the Loaner Taurus they have. Honestly, Ford's 6.0 diesel has greatly increased the value of Ford's older models with 7.3's and 351's.
Right now, in my case, it looks like that unless I fork out the cash to buy myself another truck, I'm the one going to be miserable over this ordeal and Ford doesn't intend to do 1 thing to try to help. Oh, they did offer me a $300 discount since I've had so many problems if I'd just trade to another one of their trucks. $300 on a $43,000 vehicle. What is that? .7% of a discount. These diesel trucks cost $85 to buy a tank of fuel for. I'm impressed with Ford's generous offer. I offered to pay 1/2 of the difference between my truck and a new one. They more or less told me to stick it. This would have amounted to them payint $7000 and me payint $7000 and this mess being over with. They weren't willing to put $7000 into putting an end to this, so they have what they have. A well pissed off, formerly loyal customer who will tell everyone he sees how he was treated by Ford and what he thinks of their products and customer service.