Join Date: Nov 2006
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The reason I'm sore over my 6.0 Diesel
December 17 2003 Purchased truck from Paul Steely Ford. The truck was originally shipped to Ramey Ford in Johnson City, Tennessee and was found on the Ford computer system’s vehicle locator. Steely’s Ford did a dealer trade to get it. I went with Paul to pick it up in Johnson City and drive it back to Williamsburg. It had something like 14 miles on it when I left Ramey’s in Johnson City. It was a new vehicle not used.
Chronology of Problems with truck
Headed to my grandfather’s funeral in London, Kentucky on I-75. As I began to accelerate off of the Exit 25 Northbound ramp the engine began detonated twice. I considered parking it then, but I only had an hour to get to the funeral home where I’d been given paul bearer duties. The entire trip to London the truck bucked, refused to run at interstate speeds and several times the engine quit but was started back by the transmission as it rolled down the road. I took it to Paul Steely Ford that evening for repairs. They replaced the DPFE sensor and VGT Control. See RO 11248
I picked up truck about 10 days after that and it had a nagging lope in the engine. Running at speed it did not run smoothly. It also had an extreme loss of power compared to what it had originally. I returned the truck to Steely Ford the next week and they reflashed the computer. I do not have a ticket on this trip from the garage.
When I picked up truck again and the lope was less noticeable but the engine had lost power. On hills that it previously pulled in 3rd gear, I would now have to downshift to 2nd and at times 1st. I figured that I would drive the truck for a while and hope that whatever was wrong with it would go ahead and break so it would be easier to find. By December it had gotten extremely poor in it’s performance and I scheduled an appointment to have it worked on again. On Jan 18th the truck was put into the shop. Service technician test drove and observed the low power condition and the constant surging. This time the EBP and EGR valve were replaced as both were clogged with carbon. See RO 11732
Feb 22, 2005
Experienced problems with fuel filter and pump system on the bottom frame rail. Truck would not start and had to be towed to the dealership. Pump Water separator housing replaced. RO 11896
Picked up truck and it ran fair for a few weeks although not as good as it had prior to the initial problem then went back to the same low power condition. I continued to drive it hoping it would either straighten out or break and make the problem obvious.
By May, the truck had completely lost power and would hardly pull out into the road from a stop. I scheduled an appointment in June. Again the VGT solenoid was replaced. RO12380
The truck was not any better when I picked it up than it was when I took it in, so I took it back in July at the next scheduled appointment. Tech could not find a problem after running computer tests although the truck did have low power driveability issues. RO12503
8-24-2005 Back in shop again with same complaint. The technician contacted the hotline and requested an engineer inspect the truck. They did some tests on it but could not find the problem. The engineer requested I come down and show them what it was doing, so I went to drive the technician. I spooled the engine up in the parking lot and dropped the clutch. The truck barley rolled from the parking lot entrance to well past the first red light before the engine picked up power and took off. The EGR valve was replaced again.
3-20-2006 Returned to dealership with same low power complaint. They found a recall on the program for the computer and recalibrated the computer. This did not solve the low power issue and I finally decided that I would have to live with that. RO 13255
In Late May of 2006 The low power problem, In My Opinion, began to manifest itself in another way. Intermittently, the engine would be almost super powered. When that happened, it would blow the turbo boot hose off. I stopped in the dealership with the hose blown off and they put the hose back on. I made it less than 3 miles from the dealership before the boot blew off again. I called and they said that they would order a new boot. It turns out that Ford had a redesigned boot to replace the original boot complete with a new pipe. Dealer said they would call when the parts arrived as they had to be ordered. No ticket was made on this service.
By mid June approximately 2 weeks later, nobody had called, so I called and asked and was told they still yet did not have the boot. This seemed rather odd to me that it had took over 3 weeks for a Ford Dealer to order a rubber hose from Ford. Meanwhile I was having to drive my 1995 F250 which doesn’t have an operational air conditioner. Over that weekend, I decided I was going to put the boot back on myself or roast one in that older truck, so I re installed it and tightened the fool out of the clamps on the hose. I also tightened the other clamps on the other hoses in the same system. I found I had to retighten the hoses every 2 or 3 days or one or the other would fall off.
The truck seemed to run a little better for that couple of weeks, but I still wanted a new hose to give me piece of mind that my truck was dependable to be on the road in. I called the dealership again and found out that the Service Manager had left and the new guy knew nothing about my hose. He said he’d get one. I thought over a month is a bit long to wait on a hose, so I called Ford’s Customer Non-Service.
I finally spoke to Sherri Konicki at 1 866 631-3788 Ex 7385. She said that she would look into the problem as well as the alternating low power and over power issues and see what could be done. She said she would call me back. She called me during my lunch hour and when I returned, I returned her telephone call to get her voicemail which states, “Leave a message and I will return your phone call within 24 hours.” So I left a message.
2 Days later, I’d received no phone call so I called and left another message.
2 more days and no return call so I left another message.
The next week, I called daily leaving messages. At this point, My truck is still not fixed and it’s mid July driving my farm truck with no AC in it. By the weekend, I’d had no return phone calls from either Sherri or the Dealership.
The next Monday, I called Sherri every hour leaving a message and got no response yet.
Tuesday morning, I recruited some friends to help me call Sherri and leave messages for her to call me back. I believe I was told that she got 168 messages that morning to call me. Maybe that was a tad overboard, and I shouldn’t have done it, but any business person should return their phone calls. I don’t know what else would be expected other than an Irate customer who can’t get a simple phone call.
I believe I was patient enough trying to work with Ford over the 2 year time period and multiple visits to the dealership to fix my problem.
Finally David at 1 866 631 3788 Ex 7302 called me back and informed me that he was taking over for Sherri. He told me flat out off the bat to not ever call Ford again. Then he threatened to have me charged with Harassment for placing so many telephone calls to Sherri. To say the least, I was quite upset over that threat. I asked David who I should call to get service on my Ford truck, Possibly General Motors? I said it in a sarcastic way. David said, “I consider that to be a threat.” He listened to a little bit of my problem and eventually told me, “The thing for you to do might be to purchase a Chevrolet.” I replied that I might very well do that. He said that he considered that a threat and hung up on me.
Eventually, the dealership called and told me the boot was in to come get it.
I did, but when I picked up the truck, the low power condition was definitely still there. There is a traffic light at the corner of the dealership’s property and when I got to it, I was the 2nd vehicle back from the red light. When it turned green, I released the clutch and stepped on the fuel pedal. The light turned yellow before the truck managed to pick up power and roll through the light. I turned around and returned to the dealership and told them it was not fixed. I understand that a Ford engineer looked at the truck while it was in the shop this time and the EGR valve was replaced again, but I was not provided with a service order for this visit.
I returned to the dealership and spoke with the Owner’s Father who oversee’s the dealership. I was told that my truck was fixed, nothing was wrong with it and they had done all they were going to do for it and not to bring it back. I told him that since it was fixed and he had a new truck on his lot, that I’d like to trade for the new truck to make me a price. He said with the mechanical history on my truck, he would not be willing to trade for it at all as with it’s problems he would not be able to sell it.