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Warranty Question - My Story
03 6.0, not modified at all. No issues with the truck at all with over 84k miles. One day it just wont start. No issues prior to problem, no leaks that I can see anywhere, power is normal etc. It just wont start. The dealer claims that while not the problem they notice air filter is clogged (changed April of 07) and the fuel filter is so bad that it has partially collapsed. They ask for service records and get them. Lots of oil changes and air filter replacements but serious lack of fuel filter changes only three since owned and in fact none since 32k miles. Based upon this, they deny warranty work on engine. I ask them what the problem is with the engine. They have not done enought work to determine that they say but based upon lack of mtnce records, they say no warranty coverage regardless. They then proceed to determine that the EGR cooler and valve need replacing along with the removal and cleaning of carbon from the intake manifold. The cost of this is estimated to be $2,400 BUT, once they get it going then they will determine if injectors are needed which will increase the cost. The guy also states that the motor was partially hydro-locked. I find this hard to believe since it cranked over OK.
Regardless here is my question....how can they deny warranty coverage prior to determining what is wrong? I admit I lacked on the mtnce but did the clogged fuel filter cause the problem? How could it have run so well and without a check engine light then die with such major work necessary?
The only symptom we noticed prior to non-start was the smell of hot oil after we parked it and walked around the front grill. I looked everywhere but could find nothing leaking.
Thanks for any info you guys can provide.