I know I'm a newb on this site, but I've been on other diesel boards for a few years and I've had quite a bit of experience with different vendors who have SCT tunes. Included in that group are DJ and Vivian. I've known them for going on two years.....
First let me say that I support your decision to post up your experience. Its your right and you have the freedom to exercise it. People should hear the good AND the bad about who they might be doing business with.
And I know it was said jokingly, but I wanted to emphasize that you weren't treated differently because you're a woman. I needed to ask DJ a question yesterday and couldn't get through to him. At all. We finally caught up with each other this morning and needless to say, he's got quite a bit going on right now.
I'd also like to share one of my experiences with DJ: he sent me a file that wasn't where I thought it should be so I called him and told him what was going on. He invited me to meet him at the track, and in-between his own passes and tuning and troubleshooting Mini-Me, he dialed my truck in. I knocked a solid two seconds off my e.t. and spun all four tires off the line for the first time ever. I asked DJ what I owed him for his time and he wouldn't accept payment. We ran out of daylight and DJ told me that there was still more to pull from the tune and said that we'd need to get together sometime in the future. A few months later, a group of us had scheduled some dyno time at a place 2 hours from DJ's house. Regardless, I asked him if he would come out to dyno my truck. He accepted, and again wouldn't take payment from me for his time. He and Vivian spent four hours on the road round trip and quite a few hours on the dyno (some dyno problems slowed things down) and wouldn't take a dime.
Like I said, I've bought tunes from most of the companies out there and I'm running DJ's for a reason. Incredible power, great drivability, and awesome customer service. I know you haven't experienced that yet, but believe me when I tell you that you just caught DJ and Vivian at a particularly busy time.
Just my $.02, and I hope it helped a little.
--Snake