Because not may people go into the chat rooms
Sometimes the people that are online don't know what kind of answer to give you -- thats why you are able to post threads... That way people will look in the 911 forum or HELP forums so they KNOW you need help...
Post a thread and stop griping - I haven't been in the chat room in 2 weeks and I log on every day... VERY FEW of the people on here log into chat.
This is one of the best sites out there and we're all here to help - heck, we even try to help by keeping threads BUMPED that we have no clue on.
Sorry you feel you were slighted - but if there is no thread - its hard to help bud

Post a thread and I GUARANTEE you you will get the help you desire
Heck, even come back in here and post the link to your thread so we'll know where to look