if you bought a car and got screwed at a dealership... thats your own dumb fault for not knowing how to buy a car... they are just doing their job... and shop rates of $80-$100 and hour is the norm whether its a dealer or a mom and pop shop... I have seen them as high at $150/hr in some cities I have gone to.... you have to pay for stuff, nothing is free... the dealer pays for parts... they cant just turn around and seel for cost... how would they stay open? they have to pay their techs what the going rates are or the techs go somewhere else or dont eat... you use the term stealership because you are not looking at the whole picture... if you own a company are you going to do labor for free and parts at cost? how long would you have your doors open? Im sure youd get a ton of business but you wouldnt be going anywhere