some service writers are idiots.. i had one here who always knew what was wrong with my truck as soon as i walked in the door. i would basically tell him what year my truck ishe was an idiot.. and he would immediately say " ahh its a turbo problem." he would never return my calls, never give me updates, my truck sat there for a day and a half, finished, ready for pickup and he never told me.. i had to call to find out... i wont do any business there anymore....